(CSR) Customer Service Representative

Company: MMG
Location: Wilmington
Posted on: March 18, 2023

Job Description:

We are an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Wilmington area office on a permanent basis.
You will work with our Marketing Associ ates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.


Essential Skills:

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  Clear written and verbal communication skills
  
  
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  1+ years of prior experience is preferred
  
  
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  Strong relationship management skills
  
  
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  Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
  
  
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  Business acumen in the marketing and client relations field is preferred
  
  
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  Must understand and comply with applicable regulations and standard operational procedures
  
  
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  Must ensure that all transactions are executed properly and meet compliance guidelines
  
  
  
  Core Responsibilities :
  
  
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  Provide high-quality service to each of our clients
  
  
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  Maintain client confidentiality at all times
  
  
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  Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
  
  
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  Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
  
  
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  Communicates clearly with staff in a timely and professional manner
  
  
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  Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
  
  
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  Verify and maintain data quality
  
  

Keywords: MMG, Wilmington , (CSR) Customer Service Representative, Hospitality & Tourism , Wilmington, Delaware