Customer Service Billing Representative

Company: Experis
Location: Wilmington
Posted on: March 19, 2023

Job Description:

**Onsite role of Billing customer Servoce in Wilmington DE**Description:Job schedule-40 hours per week in office- 3 days 8:30am-5:00pm and two days at 11:00am-8:00pm. Workers clock out at 5:00pm, allowed from 5-6 to for lunch/drive home. Then expected to clock back in from 6:00pm-8:00pm to finish the day from homeJob Summary:The Customer Service Billing Representative will be handling and responding to direct bill customer calls (external and internal) in support of customer questions. This will entail research in order to answer questions either verbally, via email or sending documentation in response. This role includes phone and non-phone work. The non-phone work includes but not limited to reviewing commission discrepancies, un-cashed checks, returned mail or legal collections.Job Responsibilities* Work on assigned projects including complete write offs, contact producers to encourage neg. commission payments analyze basic Excel reports. * Assume ownership and timeliness in handling Commercial Direct BILLING customer (internal and external) inquiries in an accurate and professional manner.* Analyze and research information, to make appropriate decisions and solve problems.* Provide Customer Service support (to internal and external clients)Skills Required* Demonstrated knowledge of MS Office systems. -Excel -accurate and experienced data entry skills, Outlook-responding to emails and being able to attach documents as needed* Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries (proprietary billing systems which manager will teach)* Strong customer service skills including oral and written communication.Experience/Education* 1-3 years Customer Service experience that required problem solving, inbound and outbound calls* Demonstrated ability to handle multiple priorities within strict time constraints

Keywords: Experis, Wilmington , Customer Service Billing Representative, Hospitality & Tourism , Wilmington, Delaware