WilmingtonDERecruiter Since 2001
the smart solution for Wilmington jobs

IT Project Manager Operations & Customer Services

Company: Kforce
Location: Wilmington
Posted on: September 15, 2019

Job Description:

RESPONSIBILITIES:Kforce's client, one of the world's largest financial institutions, is seeking a Technology Project Manager with specific experience in the customer service, escalations and operations space in Wilmington, Delaware (DE).

Summary:

Ideal candidate will be responsible for directing and managing large and/or complex programs and projects across the organization. This position requires a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. The candidate will manage projects from concept through implementation including initiation, requirements, design, build, and test and support both Agile and Waterfall methodologies. This will include coordinating resources (staff, equipment, vendors and consultants) across one or more projects, managing the budget for assigned project(s), monitoring project progress (risks and issues), adjusting resources and priorities accordingly, preparing and presenting progress reports for management, collecting, documenting and archiving all required development artifacts, and ensuring technologies are integrated properly to support the company Commerce Solutions.

Primary Duties and Responsibilities:



  • Manage projects through the entire Software Delivery Life Cycle (SDLC) using standard project processes and tools

  • Manage project budget and financials

  • Create project plan and track to key milestone dates associated with targeted implementation window

  • Manage project risks, issues, and actions/deliverables

    REQUIREMENTS:


    • Bachelor's degree required or equivalent work experience and minimum 10+ years of experience in Information Technology and/or Business Operations

    • Formal project management training and PMP Certification is preferred

    • Extensive experience establishing and managing to project plans and key milestone dates

    • Experience with projects in multiple technologies, functions and industries specifically in the customer service, escalations and operations space

    • Ability to develop and manage a project budget

    • Experience with Agile and Waterfall software development methodologies

    • Proficient in Microsoft Office Suite and familiarity with Microsoft Project

    • Proficient creating senior management presentations using MS PowerPoint

    • Experience managing resources that are geographically distributed and culturally diverse

    • Strong written and oral communication skills

    • Excellent judgment and decision making

    • Ability to resolve conflict and facilitate decision-making

    • Proven ability to make complex decisions based on experience, analysis and judgment

    • Flexible, process-oriented, organized, with excellent analytical and troubleshooting skills


      Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce, Wilmington , IT Project Manager Operations & Customer Services, Hospitality & Tourism , Wilmington, Delaware

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Concierge Navigator - Renaissance Washington, DC Downtown Hotel - (19109822)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Washington
Posted on: 09/24/2019

Admin/Customer Service FT/ PT
Description: Leading Health Care Provider Company is seeking Customer Care Representatives that enjoy working and helping people. Telecommute.
Company: Ameriplan
Location: Clinton
Posted on: 09/24/2019

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Wilmington
Posted on: 09/24/2019


Housekeeping Attendant - The Ritz-Carlton - (19128501)
Description: Housekeeping Attendant At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience (more...)
Company: Marriott International, Inc.
Location: Mc Lean
Posted on: 09/24/2019

Refrigeration Service Technician
Description: Refrigeration Service Technician Remco, Inc. is an employee owned company and a well-established industry leading service provider who has been in business for 40 years We pride ourselves in workmanship (more...)
Company: Remco, Inc.
Location: Reading
Posted on: 09/24/2019

Valet Parker - Sheraton Inner Harbor Hotel (17002JLP)
Description: Heres To Your Journey with Sheraton Sheraton is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates to grow (more...)
Company: Marriott
Location: Arlington
Posted on: 09/24/2019

Store Manager - Eastern Pennsylvania - Outlet
Description: Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, (more...)
Company: Coach
Location: Lancaster
Posted on: 09/24/2019

Front Desk - Guest Experience - Residence Inn Alexandria Old Town/Duke Street - (19111309)
Description: Here's To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of (more...)
Company: Marriott International, Inc.
Location: Arlington
Posted on: 09/24/2019

Retail Merchandiser
Description: The OpportunityWe're looking for a Retail Merchandiser, working in the Retail industry in Reading, Pennsylvania. br ul br li Works independently for a portion of the assignment and as a part of (more...)
Company: PSG Global Solutions
Location: Reading
Posted on: 09/24/2019

Amazon Logistics - Delivery Driver (Allentown,PA)
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking
Company: Amazon
Location: Allentown
Posted on: 09/24/2019

Log In or Create An Account

Get the latest Delaware jobs by following @recnetDE on Twitter!

Wilmington RSS job feeds