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Help Desk Analysts

Location: West Chester
Posted on: February 25, 2021

Job Description:

Help Desk Analysts Job – Weekends / Evenings / Third-Shift: West Chester, PA
Are you a Help Desk Analyst / Technical Support Analyst seeking to be a part of a company recognized as a leader in their industry? If so, Modis has opportunities with Philadelphia area clientele looking for you! Presently, we have several needs for Help Desk contractors for roles 6 – 12 months and longer, some of which have possible options for permanent hire!
Here is the background we need…
We are seeking several Level 1 & 2 Helpdesk Analysts with 3-5 years of experience in a Help Desk role to work EVENING SHIFTS ranging from (6 PM to 6 AM) with a household Fortune 500 client in West Chester, PA.
Key responsibilities include:
•acting as first point of contact to respond to customers’ telephone inquiries, e-mails, web tickets and voicemails concerning support requests, systems status, IT business processes and network connectivity.
Additionally, you will:
• Resolve hardware and software problems for clients’ standard software and hardware
• Record inquiries, repair and service requests and diagnose problems.
• Monitor and keep service request backlogs cleared, keeping the 2nd and 3rd Level Analysts informed of work status, problems and potential problems.
All that is needed are excellent Customer Service skills, excellent communication skills, and strong technical product knowledge with Windows OS’s (XP/7), Exchange / Outlook, etc. Candidates with a CompTia A+ Certification or other Helpdesk related certifications are highly encouraged to apply.
What’s in it for you…
o Working on-site with one of the Delaware Valley’s “Best Places to Work”
o Participate as a member of a dedicated team in a highly energetic and successful organization where your work makes a real difference on the company’s position in the industry!
o Competitive market wages, career advancement, and learning cutting-edge technical skills are all part of the package!
Interested? Turn your interest into action and apply now!
Ryan Suminski
Resource Development Manager

Keywords: , Wilmington , Help Desk Analysts, IT / Software / Systems , West Chester, Delaware

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