Help Desk Analysts
Location: West Chester
Posted on: February 25, 2021
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Job Description:
Help Desk Analysts Job – Weekends / Evenings / Third-Shift: West
Chester, PA
Are you a Help Desk Analyst / Technical Support Analyst seeking to
be a part of a company recognized as a leader in their industry? If
so, Modis has opportunities with Philadelphia area clientele
looking for you! Presently, we have several needs for Help Desk
contractors for roles 6 – 12 months and longer, some of which have
possible options for permanent hire!
Here is the background we need…
We are seeking several Level 1 & 2 Helpdesk Analysts with 3-5 years
of experience in a Help Desk role to work EVENING SHIFTS ranging
from (6 PM to 6 AM) with a household Fortune 500 client in West
Chester, PA.
Key responsibilities include:
•acting as first point of contact to respond to customers’
telephone inquiries, e-mails, web tickets and voicemails concerning
support requests, systems status, IT business processes and network
connectivity.
Additionally, you will:
• Resolve hardware and software problems for clients’ standard
software and hardware
• Record inquiries, repair and service requests and diagnose
problems.
• Monitor and keep service request backlogs cleared, keeping the
2nd and 3rd Level Analysts informed of work status, problems and
potential problems.
All that is needed are excellent Customer Service skills, excellent
communication skills, and strong technical product knowledge with
Windows OS’s (XP/7), Exchange / Outlook, etc. Candidates with a
CompTia A+ Certification or other Helpdesk related certifications
are highly encouraged to apply.
What’s in it for you…
o Working on-site with one of the Delaware Valley’s “Best Places to
Work”
o Participate as a member of a dedicated team in a highly energetic
and successful organization where your work makes a real difference
on the company’s position in the industry!
o Competitive market wages, career advancement, and learning
cutting-edge technical skills are all part of the package!
Interested? Turn your interest into action and apply now!
Ryan Suminski
Resource Development Manager
Modis
610.548.7352
Keywords: , Wilmington , Help Desk Analysts, IT / Software / Systems , West Chester, Delaware
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