Credit Lifecycle Technology Team Leader
Company: M&T Bank
Posted on: January 15, 2022
We are looking for a leader of our Client Lifecycle Technology
Team motivated by solving cutting edge technical challenges,
building new applications, and working on all aspects of clients
and advisors managing client and account data.
The successful candidate is expected to lift the Team in order to
deliver advanced client onboarding capabilities, streamline the
account opening process, extend functionalities to client
self-service, enhance the systems to allow for new products, and
introduce new technologies using Agile best practices.
Reporting to the Group Vice President, M&T Wealth Technology,
the successful candidate will be a key member of the M+T Tech team;
responsible for providing leadership and oversight with regards to
technology strategy, implementation, and production end-to-end.
The successful candidate needs to understand business
functionalities as it pertains to all aspects of client lifecycle
management: from prospecting, to client-onboarding, KYC, account
opening, client data maintenance, workflow automation and digital
Experience with business process re-engineering and the
implementation of client facing digital capabilities is a big
Because of the nature of the business, the resource will own and
lead both, the development of inhouse built applications as well as
the integration of vendor packages. We expect the successful
candidate to research and assess viability of software vendors.
Negotiate contracts. Hold vendors to their SLA. Improve integration
We expect a portion of the software in the Client Lifecycle
management space to be vendor provided. This software needs to be
integrated, configured, and enhanced by the Technology Team. As
such we expect the successful candidate to be proficient in
integration techniques, understand data management and have a
history in customizing multi-tier applications. Furthermore, the
resource needs to understand software testing.
The team spends a significant of time on building applications
inhouse. As such, the successful candidate must understand how to
architect applications, understand infrastructure requirements, and
promote software development best practices.
Follow and promote M+T Agile practices. Able to approach
development with modularity in mind to accommodate shifting
priorities and the challenges associated with Design Thinking,
rapid prototyping and Agile methodologies. Review of epics and
stories provided by business product owners and turning those
together with the Technology team into technical designs and
Collaborate with Wealth product owners, vendors, architects, key
partners in Enterprise Technology and the various stakeholders. As
such, build and fortify Enterprise wide cross-functional
relationships as well as leverage external partners to optimize the
Client Lifecycle Management operating environment.
To be successful in this role, incidents must be kept at a minimum.
The resource is expected to lead resolving any run-the-bank issues
encountered in all environments, especially production.
Recruit develop and coach each member in his team. Participate in
firm-wide recruitment initiatives.
Minimum of an Associate's degree and 7 years' technology or systems
management/leadership experience, or in lieu of a degree a combined
minimum of 9 years' higher education and/or work experience,
including a minimum of 7 years' technology or systems
Capable of working on multiple projects of a complex nature
Proficiency in software design, development and prototyping methods
and tools. Proficiency in industry best practices for client
lifecycle applications. Familiar with testing frameworks.
Provide technology stewardship:
Ability to apply innovative technology to solutions that would
benefit the M+T Wealth business.
Ability to develop community of practices to facilitate discussions
with technical team on platform-wide considerations, driving
improvement and efficiencies, and providing leadership.
Curator of guiding principles in alignment with Enterprise
Architecture principles. Curator of standards and best
Assist business in the scoping and planning of upcoming
Creative problem solver and solution developer when presented with
conflicting requirements, business demands and technical
Develop logical architecture of solution components based on
Advise/Mentor on Technical and Functional Design: Provide advice
and guidance to team leads regarding technical and functional
Ability to drive through influence and team building the investment
and asset management strategy with agility and leadership qualities
which engineers recognize and respect:
Experience with Scrum, Design Thinking, Dev Ops.
Proven experience interacting as a team player with various
multi-disciplinary teams of professionals.
Team Management: Resourcing and leadership of Agile project teams,
while ensuring key partner teams are engaged (ex. Operations,
Development, Technology etc).
Ability to deal with ambiguity and leverage design to bringing
clarity to abstract ideas.
Execution and delivery skills:
Proactively identifying project risks, creating risk management and
mitigation plans with the team.
Good judgment and the ability to handle stressful situations.
Project Management: Leads and manages digital projects and website
maintenance, including day-to-day workflow and continual process
improvement while keeping all projects on time and done budget.
This role requires consistently to strive to improve Agile
processes within the Client Lifecycle Technology Team while
ensuring all projects meet accessibility standards, and cyber
security best practices.
Budget Management: Working with the team, oversees the team's
overall budget and works closely with vendors and the Wealth Domain
team to ensure accurate acquisition of funding.
Strong presentation and communication skills:
Ability to work closely with internal, enterprise and external
(vendor) teams. For that reason this role requires excellent
communications skills designed to properly communicate technology
strategy, project requirements and status. This can include
leadership and key stakeholder expectation management. Excellent
presentation, written and verbal communications skills are required
along with excellent relationship and negotiation skills.
Ability to present ideas and adjust message for maximum
effectiveness based on audience: Engineers, Product Owners,
business partners and M+T senior executives.
Critical thinker and problem-solving skills. Excellent analytical
and communication skills with the ability to communicate complex
issues in an easy to understand manner.
Hands on experience with regards to application integration
patterns, designing services, data management, off-the-shelf
applications, application containerization and network
Experience with SQL databases, experience with NoSQL databases such
as MongoDB is a strong advantage.
Deep knowledge of API (REST, SOAP), API Management and building
scalable and high-performance Web APIs using Java or .net core.
Understanding of workflow management software; experience using
Appway workflow tools is an advantage.
Understanding and appreciation of infrastructure, e.g. network
architecture, application monitoring, containerization,
programming background in other contemporary technologies.
Prior experience that highlights a track record of innovative
thinking, the value of good design and experience working with
stakeholders to deliver results
Experience developing with testing frameworks such as JUnit,
Mockito, Selenium, and Cucumber. Working Knowledge of SCM,
packaging and build tools - GIT, Jenkins and Maven.
Functional Knowledge - Asset and Investment Management:
Understanding of the product, operations, and technological needs
of Wealth and Asset Management organizations. This includes
Financial Products, Investment & Asset Management, Client
Onboarding/Account Opening, CRM, Custody, Client Reporting, Private
Understanding the workflow and client/advisor touchpoints
throughout the client lifecycle.
Nice to Have Skills
Understanding of application cloud deployment and cloud
Wilmington, Delaware, United States of America
Keywords: M&T Bank, Wilmington , Credit Lifecycle Technology Team Leader, IT / Software / Systems , Wilmington, Delaware
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