PC Systems Administrator

Company: U.S. District Court for the District of Delaware
Location: Wilmington
Posted on: January 15, 2022

Job Description:

United States District Court
District of Delaware
Vacancy Announcement 22-2
Position Title: PC Systems Administrator
Duty Station: Wilmington, Delaware
Salary: CL 25 $47,816- $77,751
CL 26 $52,649- $85,630
*Starting salary for this position will be based upon experience and education in accordance with the Court Personnel System for the U.S. Courts. Advancement on the pay scale is contingent upon satisfactory performance.

Opening Date: January 13, 2022
Closing Date: Open until filled
Position Overview
The PC Systems Administrator performs work related to workstation and server administration, end-user support, system and application maintenance and troubleshooting, and computer security. The incumbent is responsible for recommending, planning, and installing new systems, products and applications.

Representative Duties

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• Recommend, install, configure and provide technical support for complex administrative and operations specific national applications, including developing new features. Maintain version applicability and local functionality of user applications, such as: MS Windows, MS Office and MS Outlook. Provide technical support and oversee maintenance of telephone systems, courtroom technology, and audio/visual systems, as required.
  
  
• Determine and recommend computer software or hardware required to install new systems or applications, or alter existing systems/applications. Diagnose hardware and custom off-the-shelf software problems, and replace defective components or design software fixes.
  
  
• Analyze, isolate, and solve complex system problems utilizing technical resources. Diagnose and remedy computing system failures, both hardware and software. Strong knowledge of network printing, scanning, minor printer repair, configuration, and superior knowledge in print finishing options for users.
  
  
• Assist with administering computer networks and related computing environments, including computer hardware, systems software, and all configurations. Determine hardware and/or software requirements and recommend changes to improve systems and configurations.
  
  
• Determine upgrade schedules and software standards for personal computers and other systems. Develop upgrade procedures and plan for future growth. Proficiency in building, analyzing and presenting reports on the current state of the desktop environment.
  
  
• Maintain, install, and update desktop computers, including new product evaluation and software compatibility analysis. Maintain automated management systems for imaging, software updates, and patch management.
  
  
• Assist in maintaining computer security resources on all workstations, including anti-virus and firewall systems. Assist with server security systems, as required.
  
  
• Maintain computer and printer inventory and software licenses.
  
  
• Assist with network systems, including file server and user account administration, backup management, disaster recovery and connectivity problem solving. Perform system start-up and shut-down procedures.
  
  
• Prepare written instructions for users and IT staff which are clear and effective. Train users to work with computer systems and programs. Prepare reports and memoranda regarding complex automation issues with a focus on the reader.
  
  
  Qualifications
  Candidate must show experience that demonstrates the ability to: 1) understand the theories, principles, practices and usage of IT hardware and software; 2) perform hardware and software maintenance and troubleshooting; 3) effectively communicate with others both verbally and in writing; 4) show attention to detail, organized skills, and the ability to manage multiple tasks; and, 5) a team attitude and a willingness to adapt to a changing work environment.
  
  Preferred Qualifications
  
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  • Workstation imaging experience a plus
    
  • Prefer experience with systems management tools such as KACE, PDQ, Deployment Image Servicing and Management, Microsoft Deployment Technology, Systems Center Configuration Manager
    
  • Prefer experience with security management tools such as Endpoint Privilege Management, Desktop Authority, Apex One Trend Micro, Group Policies and Mobile Device Management
    
  • Associate degree or above in related field (Information Technology, Computer Science) or technical certification in a related area: Microsoft Certified Solutions Associate (MCSA) or above; current VMware Certified Associate (VCA) or above
    
  • Experience with Microsoft Operating Systems in a support role
    
  • Experience with printing and print server utilities
    
  • Desktop support, customer support and/or helpdesk experience
    
  • Hands on experience with end-user support processes for workstations, servers and mobile devices
    
  • Knowledge of Microsoft Office productivity applications
    
  • Some experience with VMware, HP, Dell, Exagrid, APC, Sharepoint, Office 365, OneDrive, Outlook, Cisco Unified Communications, Skype for Business is a plus
    
  • Some support experience with iOS device
    
  • Some familiarity with active directory and group policies
    
    Education and Experience
    Applicants for this position should possess at least one year of specialized experience.
    
    CL 25 One year of specialized experience
    CL 26 One year of specialized experience
    Benefits
    The United States District Court for the District of Delaware offers a generous benefits package which includes the following:
    
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    • Paid annual and sick leave
      
    • Eleven paid federal holidays
      
    • Participation in the Federal Employees Health Benefits Program (FEHB)
      
    • Federal Employees Dental and Vision Insurance Program (FEDVIP)
      
    • Federal Employees Group Life Insurance (FEGLI)
      
    • Flexible Benefits Program
      
    • Employee Assistance Programs
      
    • Long Term Care Insurance through the Federal Judiciary or OPM
      
    • Federal Employees Retirement System (FERS)
      
    • Thrift Savings Plan (TSP) - up to 5% match
      
    • Student Loan Forgiveness Program for Public Service Employees
      
    • On-site fitness facility
      
    • Transit Subsidy Program (contingent upon availability of funds)
      
      NOTE: Some benefits require a waiting period.
      
      The U.S. District Court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, or to fill the position(s) sooner than the closing date, if a closing date is shown, any of which action may occur without prior written notice. This job announcement may involve filing more than one position described therein.
      
      This position is a mandatory EFT (Electronic Funds Transfer) participation for payment of net pay.
      
      The U.S. District Court requires employees to adhere to the Judicial Code of Conduct for Judicial Employees which is available on .
      
      The U.S. District Court for the District of Delaware is an Equal Opportunity Employer.
      
      Verification of employment eligibility according to the Immigration Control and Reform Act of 1986 will be required of all new employees of the U.S. District Court.
      
      The PC Systems Administrator is a high sensitive position. As a condition of employment, the selected candidate must successfully complete a ten year background investigation with periodic updates every five years thereafter.
      
      Employees working for the District Court for the District of Delaware are required to be fully vaccinated against COVID-19. Employees will be required to complete a Vaccination Attestation form.
      
      If you have questions regarding this announcement,
      please contact Beth Mason at (302)573-6170
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Keywords: U.S. District Court for the District of Delaware, Wilmington , PC Systems Administrator, IT / Software / Systems , Wilmington, Delaware