Human Resources Information System Specialist
Company: Krapf Group - School Bus and Transportation
Location: West Chester
Posted on: May 16, 2022
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Job Description:
HRMS Technical Specialist - HRMS (Human Resources Management
System)
POSITION SUMMARY: This office position is responsible for the
successful management, audit / maintenance and communication of the
HR systems that support HR processes and business strategy. The
HRMS Technical Specialist provides leadership and day-to-day
supervision for one HRMS Coordinator.
DUTIES & RESPONSIBILITIES:
Build e-architecture (structure, people, processes, reporting and
technology) that supports the organization's strategy.
Manage day-to-day activities within the HR Service Center team to
support the employee relations, credentials, employee e-files,
rewards, benefits, payroll and other interrelated functions.
Act as project manager for assigned HR technology or process
projects, including managing project team activities, tasks,
deliverables and timelines.
Delivers process improvements, system enhancements and new
applications to support business strategies and operational
needs.
Owns the creation and maintenance of company-wide Reporting and
dashboards utilizing the necessary reporting / business
intelligence (BI) tools to meet the business requirements. Ensure
reporting consistency and standardization across the
organization.
Develop Human Capital Tech Stack and systems roadmap in
collaboration key stakeholders. Proactively identify approaches to
leverage technology to create efficient and effective business
processes. Actively pursue innovative initiatives and improvements
to current processes.
Serve as key functional point-of-contact for the HR system
vendor(s). Manage and monitor the service providers and vendors and
meet regularly to ensure the Service Level Agreements (SLA) are met
and the partnership is working effectively. Collaborate with vendor
to understand best practice for HR system-related processes and
options for solving business or system issues.
Manages day-to-day operations of HR Service Center, including staff
development, scheduling and work allocation to ensure service
levels are met.
Monitor transaction requests and call center metrics to assess team
performance and to plan for resource allocation for adequate
coverage.
Communicate employee concerns, trends, recurring issues, service
opportunities, team performance metrics, and related issues to HR
leadership.
Resolve escalated issues that arise from the HR Service Center.
Recommend HR process redesign to improve service delivery and/or
operational efficiencies by leveraging existing resources and new
technologies.
Ensures the accuracy of all benefits enrollments in the HRMS to
provide vendors with accurate eligibility information.
Performs quality checks of benefits-related data.
Other duties as assigned.
QUALIFICATIONS:
The requirements listed below are representative of the abilities
needed to perform the essential function of this position.
Critical thinker, must be responsive, fast-paced decision-making
skills with the ability to drive business results.
Strong written and verbal communication skills; ability to modify
communications based on the type of audience, including executive
communications.
Strong analytic, problem solving, consultancy and communication
skills.
Ability to prioritize multiple projects and deadlines in a
fast-paced environment.
Advanced Excel skills including all Microsoft Office Suite (daily
usage of vlookup and pivot table tools).
Experience working with larger HRM Systems such as Ultimate,
Workday, SAP and PeopleSoft.
Three to five years of supervisory responsibility.
Three to five years of HRMS and implementation experience. HR
generalist or specialist experience, project management
preferred.
Strong understanding of HR processes and data, including
eligibility and enrollment rules, and benefit procedures in order
to ensure correct implementation.
Strong understanding of HRMS database design, structure, functions
and processes, and experience with databases tools.
Experience in employee benefits, administration including plan
design and analytics.
Systems integration experience preferred.
PHR/SPHR certification preferred.
Integrity and the ability to handle confidential information.
OVERVIEW OF KRAPF BUS COMPANIES :
Krapf Bus Companies Vision: We will provide the best passenger
transportation anytime, anywhere. Krapf is serious about service
and safety. We are one of the largest private, family-owned school
bus contractors in the U.S. In addition, Krapf has transit,
paratransit and charter lines of business. Founded in 1942 with two
employees, Krapf has grown to thousands of employees in multiple
states. Krapf Corporate Headquarters is located in West Chester,
Pennsylvania.
EOE
Keywords: Krapf Group - School Bus and Transportation, Wilmington , Human Resources Information System Specialist, IT / Software / Systems , West Chester, Delaware
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