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Human Resources Information System Specialist

Company: Krapf Group - School Bus and Transportation
Location: West Chester
Posted on: May 16, 2022

Job Description:

HRMS Technical Specialist - HRMS (Human Resources Management System)
POSITION SUMMARY: This office position is responsible for the successful management, audit / maintenance and communication of the HR systems that support HR processes and business strategy. The HRMS Technical Specialist provides leadership and day-to-day supervision for one HRMS Coordinator.

Build e-architecture (structure, people, processes, reporting and technology) that supports the organization's strategy.
Manage day-to-day activities within the HR Service Center team to support the employee relations, credentials, employee e-files, rewards, benefits, payroll and other interrelated functions.
Act as project manager for assigned HR technology or process projects, including managing project team activities, tasks, deliverables and timelines.
Delivers process improvements, system enhancements and new applications to support business strategies and operational needs.
Owns the creation and maintenance of company-wide Reporting and dashboards utilizing the necessary reporting / business intelligence (BI) tools to meet the business requirements. Ensure reporting consistency and standardization across the organization.
Develop Human Capital Tech Stack and systems roadmap in collaboration key stakeholders. Proactively identify approaches to leverage technology to create efficient and effective business processes. Actively pursue innovative initiatives and improvements to current processes.
Serve as key functional point-of-contact for the HR system vendor(s). Manage and monitor the service providers and vendors and meet regularly to ensure the Service Level Agreements (SLA) are met and the partnership is working effectively. Collaborate with vendor to understand best practice for HR system-related processes and options for solving business or system issues.
Manages day-to-day operations of HR Service Center, including staff development, scheduling and work allocation to ensure service levels are met.
Monitor transaction requests and call center metrics to assess team performance and to plan for resource allocation for adequate coverage.
Communicate employee concerns, trends, recurring issues, service opportunities, team performance metrics, and related issues to HR leadership.
Resolve escalated issues that arise from the HR Service Center. Recommend HR process redesign to improve service delivery and/or operational efficiencies by leveraging existing resources and new technologies.
Ensures the accuracy of all benefits enrollments in the HRMS to provide vendors with accurate eligibility information.
Performs quality checks of benefits-related data.
Other duties as assigned.

The requirements listed below are representative of the abilities needed to perform the essential function of this position.
Critical thinker, must be responsive, fast-paced decision-making skills with the ability to drive business results.
Strong written and verbal communication skills; ability to modify communications based on the type of audience, including executive communications.
Strong analytic, problem solving, consultancy and communication skills.
Ability to prioritize multiple projects and deadlines in a fast-paced environment.
Advanced Excel skills including all Microsoft Office Suite (daily usage of vlookup and pivot table tools).
Experience working with larger HRM Systems such as Ultimate, Workday, SAP and PeopleSoft.
Three to five years of supervisory responsibility.
Three to five years of HRMS and implementation experience. HR generalist or specialist experience, project management preferred.
Strong understanding of HR processes and data, including eligibility and enrollment rules, and benefit procedures in order to ensure correct implementation.
Strong understanding of HRMS database design, structure, functions and processes, and experience with databases tools.
Experience in employee benefits, administration including plan design and analytics.
Systems integration experience preferred.
PHR/SPHR certification preferred.
Integrity and the ability to handle confidential information.

Krapf Bus Companies Vision: We will provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.


Keywords: Krapf Group - School Bus and Transportation, Wilmington , Human Resources Information System Specialist, IT / Software / Systems , West Chester, Delaware

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