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Technical Product Support Specialist

Company: Trident Talent Group, LLC.
Location: Exton
Posted on: November 27, 2022

Job Description:

Seeking A Service and Product Support Specialist who will perform the activities associated with Inside Sales.Work hours will generally be from 8:30 am to 5:00 pm, or as adjusted by management based on customer interface needs.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.o Full Knowledge of Products and their capabilitieso Pricing, discount schedules and engineering credit programo Enterprise Resource Planning (Syspro) software- Answer phone calls- Answer e mails- Interact with customers- Analyze customer's technical and commercial needs- Answer customer product questions, using our resources and engineers as deemed necessary- Make proper product recommendations based upon customer's needs.- Offer product alternatives where appropriate- Review Requests for Quotation and ensure all required process data, technical and commercial specifications and requirements are defined and/or received with RFQ- Pricing and Issue Quotations (along with any required exceptions and clarifications)- Review Purchase Orders for compliance with the quotation (technical offering/commercial terms and pricing).o Ensure that the customer purchase order complies with terms and resolve any disputed terms before entering order- Prepare Purchase Orders for entry into Syspro- Ensure a secondary review of orders prior to entry into Syspro.- Enter Purchase Orders (when necessary)- Generate Sales Orders- Process Customer Sales Orders- Manage Sales Orders through engineering, manufacturing, and/or other departments within during the order fulfillment processes- Coordinate and manage sales communication with salespeople, Regional Sales Managers, Distributors, Sales Representatives, and end customers- Initiate Returns process when customers return productsEDUCATION, EXPERINCE and MINIMUM QUALIFICATIONS:- Minimum of 3 years Inside Sales experience.- Associate degree in a Business or Engineering discipline preferred.- Proven skills with Microsoft Office products (Word and Excel as a minimum).- Good written and verbal communication skills.- Good basic math skills.- Good mechanical understanding and aptitude

Keywords: Trident Talent Group, LLC., Wilmington , Technical Product Support Specialist, IT / Software / Systems , Exton, Delaware

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