Field Services Support Rep II
Company: Ricoh Americas Corporation
Location: Exton
Posted on: January 26, 2023
Job Description:
POSITION PROFILERicoh USA is looking for talented individuals to
join our team as a Field Service Office Products Support
Technician. As a global technology leader, our Field Service Office
Products Support Technician provide onsite support to Ricoh's full
line of office products. Ricoh USA also partners with leading
technology companies to provide onsite support for products in the
robotics, cash recycling, intelligent locker, and smart kiosk
industries.JOB DUTIES AND RESPONSIBILITIESIn this role, you will
make an impact in the following ways:
- Completing preventative maintenance and/or general repair
activities on Ricoh office products or third-party products at the
customer site with minimal direction.
- Engaging with customers in a courteous, polite, and
professional manner.
- Applying the use of specialized training and following
documented procedures and policies to diagnose and complete product
repairs, including replacing required parts and supplies.
- Completing training in line with skill and business
requirements.
- Adhering to all our relevant Health, Safety & Environmental
policies, procedures, and legislation and reports any issues /
incidents to their supervisor.Compensation and Benefits
- Hourly compensation range commensurate with job duties and
competitive market requirements.
- The final salary offer will be determined after taking into
account relevant factors, including a candidates qualifications and
experience, where appropriate. Compensation includes eligibility
for a quarterly Short Term Incentive bonus based on individual,
team, and company performance.
- Employee are compensated for the use of their personal vehicle,
through a federally regulated and accredited reimbursement
program.
- At Ricoh USA, we are an equal opportunity and affirmative
action employer dedicated to diversity in the workplace. Our policy
is to provide equal employment opportunities to all qualified
persons without regard to race, gender, color, disability, national
origin, age, religion, union affiliation, sexual orientation,
veteran status, citizenship, gender identity and/or expression, or
other status protected by law.Physical Requirements:
- Ability to lift/move 50 or more pounds, stand, climb, bend,
kneel, stoop, and reach freely.
- Ability to work both indoors and outside in all-weather and
sit/drive for daily travel.Ricoh offers a full portfolio of benefit
and employee programs such as:
- Quarterly Short-term Incentive Program (bonus program)
- Medical Coverage
- Vision Coverage
- Dental Coverage
- Short/Long Term Disability
- 401K program, with Company Matching
- Term Life and AD-D Insurance
- Spouse and Dependent Life Insurance
- Flexible Spending Account
- EAP and Work Life Benefits
- Paid Time off Benefits including Vacation, Sick, and HolidayTo
be successful in this role you will need the following:
- Previous work experience with electrical-mechanical functions,
general repairs, or similar fieldwork is highly preferred.
- We will provide entry level training for a candidate with other
relevant experience and skills.
- High school diploma or equivalent - trade school or
apprenticeship is a plus.
- Employ a unique combination of technical acumen and strong,
positive customer service skills.
- Serve as a customer advocate while at the same time serving as
brand ambassadors for the business.
- Inquisitive, knowledgeable, punctual, and meticulous in their
work.
- CompTIA certifications desired (A , IT Fundamentals, CompTIA
Security , CompTIA Network ).
- A basic knowledge of electronics, mechanics, and network
connectivity.
- Capable of electrical repair and maintenance with minimal
supervision.
- Must be legally eligible to drive and have a clear driver
record. Requires a valid state driver's license and minimum level
of auto insurance coverage per Ricoh policy.
- Ability to support afterhours / weekend calls (if
required).
- Strong customer service skills and professional presence.
- Self-motivated and capable of working independently.Visa
Sponsorship is not offered for this position.Ricoh is an
EEO/Affirmative Action Employer -- Minorities/Women/Protected
Veterans/Disabled.Click Here to view Ricoh USA Benefits
(https://www.ricoh-usa.com/en/about-us/careers)
Keywords: Ricoh Americas Corporation, Wilmington , Field Services Support Rep II, IT / Software / Systems , Exton, Delaware
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