Software Engineer III: RPA Bot / C#

Company: JPMorgan Chase Bank, N.A.
Location: Wilmington
Posted on: May 25, 2023

Job Description:

You will lead design and development of new communication use cases across multiple channels, while also working to help optimize existing processes that deliver more than 125,000 real-time, interactive communications to customers each day. You will collaborate with key stakeholders across multiple platforms, groups, and organizations, including external vendors, to ensure high quality solutions are delivered on time and within budget. You must be able to work independently in a fast-paced environment with competing priorities.


Job responsibilities


Collaborate with stakeholders to identify and develop new communication types

Identify and implement recommendations for communication process improvement

Set and manage clear expectations and understanding for all stakeholders

Manage multiple fast-paced and complex projects that have significant impact on the business

Manage development projects from concept to postproduction monitoring

Communicate project status and results clearly to stakeholders and sr. leaders

Maintain our control environment by ensuring programs and projects are completed in accordance with all Regulatory, Risk, Control and other relevant firmwide guidelines

Ensure customer communication standards, procedures, process flows, and design documents are followed and updated as necessary

Follow and help develop best practices, innovative approaches to program and project management, and help build and execute a continuous improvement model

Communicate effectively to all levels of executive management


Required qualifications, capabilities, and skills:


Must be self-directed with the ability to multi-task and keep a strong attention to detail

Manage, self-organize, and meet deliverables according to project and task schedule

Flexible with the ability to quickly adapt within a dynamic environment

Strategic thinking; proven ability in driving change

Broad delivery experience, including understanding of tools, processes, and best practices

Knowledge of Agile/Productivity Tools (JIRA, Confluence, SharePoint)

Ability to synthesize large amounts of information to tell a relevant story

Analytical and problem-solving skills with the ability to understand business and technical functions, process information quickly, and assess impacts


Preferred qualifications, capabilities, and skills:


Ability to build effective partnerships across the business and influence outcomes without formal authority

Strong verbal and written communication skills

Time management and organizational skills


Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.


As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.


Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase Bank, N.A., Wilmington , Software Engineer III: RPA Bot / C#, IT / Software / Systems , Wilmington, Delaware