Account Executive, Client Relationship Mgmt & Acquisition

Company: T-Mobile USA, Inc.
Location: Parsippany
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview
As an Account Executive, Client Relationship Management & Acquisition, you will manage a portfolio of Fortune 500 accounts to achieve long-term success. This role requires industry expertise and a proven track record of executing within large companies. You will need to excel in complex sales negotiations and be able to work both autonomously and collaboratively with partners, stakeholders, and in complex business development scenarios.

You will work closely with the Client Partner Executive on the account, ensuring alignment and strategic coordination. Your primary focus will be on retaining and understanding a book of existing clients, while also building new business through both existing and new relationships. You will work closely with clients to build strategies that address their business needs and drive growth.

This role involves setting and running customer sales appointments, working cross-functionally to sell and service our customers, and developing positive relationships with stakeholders at all levels. You will be focused on the next quarter, aiming to grow the 20-30% opportunities to 60-70% by the end of the current quarter.

In this dynamic position, you will leverage your expertise to identify white-space opportunities that solve our customers' business problems, ultimately protecting and growing our revenue in the account. Your ability to build and maintain strong relationships, coupled with your strategic thinking and business acumen, will be key to your success in this role.

Job Responsibilities:

• Sales Excellence: Create and qualify new opportunities by identifying technology gaps within a book of existing accounts, nurture current opportunities, and ensure retention. Work hand-in-hand with account executives to create account sales plans and ensure they are maintained as opportunities in the account progress, conduct Executive Briefing Center sessions, and key meetings.
• Account Management: Manage the development and application of a dynamic customer plan based on proven methodologies to maintain a sustainable, long-term business portfolio. Demonstrate a strong understanding of the customer's business model to articulate growth opportunities and leverage industry expertise to shape the ecosystem. Serve as the primary point of contact and liaison with customers and T-Mobile partners and departments.
• Customer Engagement: Proactively elevate relationships and T-Mobile sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expand strategic customer relationships to drive larger impact for the customer and expand into other areas of the organization. Develop a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipate customer's needs to deliver new insights on their business strategy and educate customers on ways to address them jointly.
• Strategic Thinking: Leverage close relationships with leaders (e.g., senior leaders, VPs, and Directors) of the assigned account(s) and the broader ecosystem to shape long-term strategic direction and influence business metrics. Develop and implement strategies to expand the market position for assigned accounts. Successfully position new solutions and concepts for expanding business in evolving customer environments with funnel forecast and revenue growth accuracy.
  
  Education and Work Experience:
  
  
  • High School Diploma/GED (Required)
  • Bachelor's Degree Business, Marketing, Sales or other relevant area of study. (Preferred)
  • 4-7 years B2B Field Sales Experience, preferably working with Fortune 1K accounts. Required
  • 2-4 years Telecom, Software or Technology experience Required
    
    Knowledge, Skills and Abilities:
    
    
    • Business Planning Contribute to account planning and execution, aligning with strategic goals. Manage deliverables and deadlines independently and for team members. (Required)
    • Business Relationship Management Build and maintain long-term customer relationships to ensure satisfaction and increased revenues. Identify and develop new sales opportunities. (Required)
    • Business Acumen Understand business metrics, financial drivers, growth initiatives, and industry challenges. (Required)
    • Sales Execution Engage in daily customer interactions to create new sales opportunities and grow relationships. Meet or exceed sales targets with strategic accounts. (Required)
    • Product Knowledge Act as the primary interface for products and services, raising their profile with customers. (Required)
    • Communication Adapt communication style for different audiences. Communicate professionally with all levels of the organization, both in-person and virtually. (Required)
    • Negotiation Handle sales negotiations confidently with prospects and existing clients. (Required)
    • Executive Level Presentations Create and present persuasive content to C-level executives, both in person and virtually. (Required)
    • Contractual Agreements Collaborate with Legal to draft contract terms. (Required)
    • Autonomy and Navigation Work autonomously and navigate internal and external partners and stakeholders effectively. (Required)
    • Sales Management Manage account relationships, financial outcomes, and multiple sales programs. (Required)
    • Business Strategy Apply creative thinking and problem-solving skills. (Required)
    • CRM and Microsoft Office Use CRM systems like Salesforce to manage customer interactions and sales activities. Strong skills in Microsoft Office, especially Excel. (Required)
    • T-Mobile Tools & System Knowledge Familiarity with T-Mobile's tools and systems. (Preferred)
      
      Licenses and Certifications:
      
      
      
      
      

      • At least 21 years of age
      • Legally authorized to work in the United States
      • 
        
      • Travel:
        Travel Required (Yes/No):Yes
        
        DOT Regulated:
        DOT Regulated Position (Yes/No):No
        Safety Sensitive Position (Yes/No):No
        
        
        Total Target Cash Pay Range: $115,900 - $209,100, inclusive of target incentives
        
        Base Pay Range: $69,540 - $125,460
        
        The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here .
        
        At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
        
        At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
        
        Never stop growing!
        As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
        
        T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
        
        Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Wilmington , Account Executive, Client Relationship Mgmt & Acquisition, IT / Software / Systems , Parsippany, Delaware