Remote Customer Service Representative

Company: Liveops
Location: Mechanicsburg
Posted on: January 6, 2026

Job Description:

Tax Software Support – Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season. As an Independent Contractor, you will - Be your own boss. - Choose when and to whom you provide support services. - Set your own schedule. - Provide a distraction-free home office. - Provide your own home office equipment. - Handle customer calls, assess needs, and solve problems. Requirements - Experience taking inbound and outbound calls. - Computer skills, including navigating multiple systems and documenting call notes. - Strong communication skills and the ability to connect with diverse individuals. - Ability to sit for long periods. - Patience and empathy. - Ability to provide services pursuant to your contract independently. Preferred Qualifications - Available to provide services on April 14 and 15. - Comfortable using video chat and screen-sharing tools. - Adaptable to changing procedures and tech challenges. - Experience with inbound/outbound customer support; call center experience is a plus. Hours - Choose your own schedule by self-scheduling 30-minute blocks or commits. - Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET. - Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10 commits on April 14 and 12 commits on April 15. Compensation - Submit invoices and receive payment for completed services pursuant to contract. - Invoice $0.34 per minute of talk time for providing services January–April. - Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day. - Additional performance-based pay may be announced during the season. - ICs are responsible for their own taxes and expenses. - Earn up to $20/hour; earnings vary and are not guaranteed. Computer Requirements - CPU: Intel i5/i7/i9 (8th Gen) or AMD Ryzen 5/7/9 (2nd Gen). - Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload. - OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible. - Equipment: Dual monitors required (1920×1080), USB headset required, webcam required. - Review the Liveops Mobile Device and Security Requirements Application and Certification Process - Complete an application and pass a background check. - Sign an Independent Contractor Agreement. - Complete a W-9 form and set up direct deposit. - Complete program-specific certifications. Background Check For a limited time, it's only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements Important Notes - Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions. - Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary. Eligible States Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Keywords: Liveops, Wilmington , Remote Customer Service Representative, IT / Software / Systems , Mechanicsburg, Delaware