User Experience Researcher
Company: Comtech Global, Inc
Location: Philadelphia
Posted on: January 14, 2026
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Job Description:
Job Description Role:- User UX Experience Researcher Location:-
Dauphin County, Pennsylvania Experience :- 15 Plus A technical
expert in user experience (UX) research to design and lead
discovery and usability testing sprints, identifying opportunities
for innovation to improve the caseworker experience and workload
under new work requirements in eligibility and compliance processes
at DHS and county offices. This includes conducting user research
through interviews, shadowing, and observation of frontline staff;
analyzing current systems and data flows; and mapping the
end-to-end user journey. The goal is to uncover pain points and
inefficiencies, and produce actionable output,s including a journey
map, user stories, and research artifacts to inform a prioritized
roadmap of automation opportunities to reduce staffing burdens and
modernize operations in anticipation of upcoming federal regulation
changes. The expert will communicate insights to cross-functional
teams; working with the project, design, and development teams,
product managers, and program staff on implementing the
modifications to production. Develop strong, trusted relationships
with stakeholders to understand their challenges and constraints in
a unique, public-sector environment; represent the voice of the
user. Required Skills: · Experience in Health and Human Services or
Benefits Delivery on Federally funded programs including SNAP,
Medicaid, TANF or Unemployment Insurance · Deep technical subject
matter experience in User Experience (UX) Research and User
Centered Design practices · Two or more years of UX experience,
with a focus on building and designing products, platforms, or
services at scale. · Experience building successful product design
based on research. · Experience across the full UX design spectrum,
from ideation through execution, including information
architecture, low-fidelity design, high-fidelity design, design
systems, accessibility prototyping and user research · Experience
building alignment with stakeholders. · Experience leading design
for a product, platform, or service. · Experience with iterative or
agile development methodologies. · Experience communicating complex
information or ideas in an effective manner to foster understanding
and acceptance of findings and recommendations.
Keywords: Comtech Global, Inc, Wilmington , User Experience Researcher, IT / Software / Systems , Philadelphia, Delaware
