IT Support Analyst - Level 1
Company: Saxton & Stump LLC
Location: Lancaster
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: Join one of the
most innovative, forward-thinking law firms in the country. As a
member of the Saxton & Stump team, you’ll be joining a culture of
excellence and teamwork, mixed with a strong focus on investing in
our team and the community. We understand that the new legal
environment requires a different type of approach to all aspects of
the business, and we’ve built that into the way we recruit, the way
we structure our team, and the way we value customer service. As we
continue to expand, we are seeking a talented IT Support Analyst -
Level 1 to join our team. We offer a challenging and engaging
environment for our IT staff which allows them to develop their
skills and offer mobility in their IT careers. As an IT Support
Analyst - Level 1, you will play a crucial role in ensuring the
smooth operation of our IT systems and providing top-notch support
to our employees. A seamless digital employee experience is a top
priority. You will work closely with our IT team to diagnose and
resolve technical issues, implement software and hardware
solutions, and contribute to the overall efficiency and reliability
of our IT infrastructure. *This role sits in our Lancaster, PA
office. Consideration will be given to our Harrisburg and Malvern
offices, dependent on candidate location. Duties and
Responsibilities: Provide first-level technical support to
end-users, including troubleshooting hardware and software issues.
Install, configure, and maintain computer systems, software, and
peripheral devices. Assist in the setup and maintenance of network
and server infrastructure. Collaborate with IT team members to
develop and document standard operating procedures. Maintain an
inventory of IT equipment and software licenses. Assist with
IT-related projects, including system upgrades and migrations. Stay
up to date with industry trends and best practices to enhance our
IT support services. Provide excellent customer service,
communicate technical information clearly, and train end-users as
needed. Other duties as assigned by manager. Requirements:
Bachelor's degree in information technology, computer science, or a
related field (or equivalent work experience). Two (2) years of
solid technology support experience. Proven experience in IT
support or related role. Strong knowledge of Windows and/or macOS
operating systems. Familiarity with networking concepts and
protocols. Proficiency in troubleshooting hardware and software
issues. Excellent communication and interpersonal skills. Strong
problem-solving abilities and attention to detail. IT
certifications (e.g., CompTIA A, Microsoft Certified IT
Professional) are a plus. Saxton & Stump offers a competitive
salary, as well as a comprehensive benefits package, including
medical, dental, and vision insurance (which start day one of
employment), a 401k plan, and the opportunity for professional
growth.
Keywords: Saxton & Stump LLC, Wilmington , IT Support Analyst - Level 1, IT / Software / Systems , Lancaster, Delaware
