Training & User Support Specialist
Company: Robert Half
Location: Baltimore
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for a skilled
Training & User Support Specialist to join our team in Baltimore,
Maryland. In this role, you will be responsible for developing and
delivering comprehensive training programs tailored to the needs of
our organization, ensuring employees have the tools and knowledge
to excel in their roles. You will also provide expert guidance on
software applications and support, fostering a productive and
detail-oriented learning environment. Responsibilities: • Create
and implement effective training programs to address organizational
technology education needs. • Develop and maintain detailed
training strategies and curricula for all firm-supported software
applications. • Assess user skill levels and monitor progress
within training initiatives to ensure continuous improvement. •
Design, execute, and oversee onboarding and ongoing education
programs tailored to specific job functions. • Ensure a
detail-oriented and engaging learning environment that encourages
participation and growth. • Schedule and coordinate regular
software training sessions for employees. • Develop and update
reference guides and documentation to support software use across
the firm. • Act as a primary expert on desktop applications,
offering guidance and recommendations for optimal usage. • Evaluate
and recommend new software solutions or improvements to existing
systems. • Assist attorneys, paralegals, and staff in customizing
software tools to enhance client service delivery.• Minimum of 5
years of experience in employee training, support, or related
roles. • Proven expertise in developing and delivering training
programs tailored to organizational needs. • Strong knowledge of
software applications and desktop tools used in a detail-oriented
environment. • Ability to create and maintain clear reference
guides and documentation for end users. • Excellent communication
and presentation skills, with a focus on clarity and engagement. •
Demonstrated ability to assess user proficiency and design programs
to address skill gaps. • Experience in coordinating training
sessions and managing schedules effectively. • Proficiency in
troubleshooting technical issues and providing user support.
Keywords: Robert Half, Wilmington , Training & User Support Specialist, IT / Software / Systems , Baltimore, Delaware
