IT Support Associate II, Ops Tech Solutions (OTS)
Company: Amazon
Location: Sparrows Point
Posted on: April 1, 2026
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Job Description:
Operations is at the heart of Amazon’s business. We are known
for our speed, accuracy, and exceptional service. Our buildings
deliver tens of thousands of products to hundreds of countries
worldwide, every day. OpsTech IT provides nonstop global IT support
to Amazon Operations as a vital piece to the puzzle. We are looking
for self-motivated individuals to take on new challenges and
motivate teams in fostering solutions to the hurdles we face.
Together, we take ownership for what we do — whether supporting IT
infrastructure, developing new technology in-house, launching a new
Amazon Operations facility, or delighting our customers by
delivering packages directly to them. About The Role As an IT
Support Associate II, you will use your skills to support the
operations team in resolving technical problems within Amazon
operations facilities in a defined geographical area that span
across a multitude of technical disciplines. We are committed to
improvement; you will be encouraged to participate in career
development opportunities as presented to progress your career at
Amazon. What Do We Offer? Amazon offers competitive compensation
packages including comprehensive healthcare benefits starting on
Day 1, matching 401(k) program, and up to 20 weeks of paid parental
leave. But wait, there’s more: we are a casual dress code at each
of our locations (jeans, t-shirts, safety shoes and at times a neon
safety vest will be your daily outfit). Learn more about Amazon in
Andy Jassy's most recent letter to shareholders at
https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities - Allocating, maintaining, and
troubleshooting of IT equipment used in Amazon Operations
facilities. - Handling support requests and procedures across the
network. - Assisting in training new hires. - Continuous learning
of new technologies. - Supporting customers from multiple buildings
in the area, as well as remote customers. - Traveling within your
local or regional area to support our customers. - Experience
troubleshooting integrated and interdependent computer systems -
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12
hours, and be able to frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high degree of
customer service - 1 years of Windows, Mac or Linux Operating
systems support experience or equivalent experience - CompTIA A,
CompTIA Network, Cisco/CCNA, Linux (Redhat), Microsoft hardware
(installation), AWS, or other industry relevant certifications -
Experience in a dynamic environment with a high degree of customer
service Amazon is an equal opportunity employer and does not
discriminate on the basis of protected veteran status, disability,
or other legally protected status. Our inclusive culture empowers
Amazonians to deliver the best results for our customers. If you
have a disability and need a workplace accommodation or adjustment
during the application and hiring process, including support for
the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner. The starting pay for this
position is listed below. Final starting pay will be based on
factors including experience, qualifications, and location.
Starting Day 1 of employment, Amazon offers EAP, Mental Health
Support, Medical Advice Line, 401(k) matching. Learn more about our
benefits at https://hiring.amazon.com/why-amazon/benefits . USA,
MD, Sparrows Point - 23.00 - 37.00 USD hourly
Keywords: Amazon, Wilmington , IT Support Associate II, Ops Tech Solutions (OTS), IT / Software / Systems , Sparrows Point, Delaware
