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IT Project Manager-Call Center/Business Operations

Company: Kforce Technology Staffing
Location: Wilmington
Posted on: October 12, 2019

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a IT Project Manager-Call Center/Business Operations in Wilmington, Delaware (DE).Essential Duties:* Leads technical projects from initiation through implementation including phases such as planning, analysis, design development, and implementation; a Project is defined as a unique endeavor with a defined end result that requires project management skills to deliver successfully* Establishes project requirements, priorities, and deadlines* Document all corrections, process and implementations in Share Point (create new folders and update) * Ensures projects are completed in accordance with all Risk, Architecture, and other relevant firm wide guidelines* Coordinates resources (staff, equipment, vendors, and consultants) across one or more projects* Manages budget for assigned project(s), monitors project progress and adjusts resources and priorities accordingly* Managing a line of business scale endeavor requiring multiple independent work streams to accomplish a defined result* Responsible for managing a significant number of complex technology programs running across multiple lines of business, containing multiple, interrelated projects targeted at achieving an overall business goal* Responsible for facing-off with executive leadership and infrastructure resources to deliver projects in the book of work* Accountable for managing high cost budgets, monitors program progress, and adjusts resources and priorities accordingly* Evaluation of impact to Total Cost of Ownership for large complex technology programs with multiple simultaneous and interrelated projects* Budget/Financial Management including business case completion* May lead several teams that may cross project boundaries, but typically will be responsible for both deliverables and projects* Role will be 50% PM & 50% DocumentationREQUIREMENTS:Expert in the following:* Project task estimation and MS Project* Resource scheduling* Risk management* Issue management* Ability to develop presentations for intermediate/senior management* Critical thinking; ability to anticipate problems and able to establish methods to mitigate project/program risks* Process Documentation* SDLC in Agile and Waterfall environments* Business Operations with Risk and Controls experience - plus would be Call Center / Customer Service Project Experience Pluses:* JIRA/Vendor ManagementKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Wilmington , IT Project Manager-Call Center/Business Operations, IT / Software / Systems , Wilmington, Delaware

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