WilmingtonDERecruiter Since 2001
the smart solution for Wilmington jobs

Senior Service Associate

Company: M&T Bank
Location: Wilmington
Posted on: December 4, 2019

Job Description:

Retail Banking Division Full Time Senior Service Associate 37.5 Hours Per Week Tenth & Market Street Branch Wilmington, DE Overview: ========= Specializes in our branch customer experience through lobby management, transactions, and servicing interactions for retail and business customers. Identifies walk-in customers' needs through the Bank s retail sales process to provide basic sales solutions for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Primary Responsibilities: * Educate customers on current bank processes, solutions, deposits and other convenience services/available channels * Fluently use needs assessment to facilitate reactive account opening. * Explain features and benefits of solutions (e.g. credit cards, overdraft line of credit, installment loans) and have basic knowledge of when it is an appropriate solution * Open new Demand Deposit/Time Deposit/IRA accounts and explain the features, benefits and disclosures associated with each * Explain at a high-level criteria used to decision loan applications * Transition service/sales consultation to account opening process * Field inbound customer inquiries and provide solution-based recommendations * Complete Business Banking Customer Refresh Activities * Complete business account servicing request for research, disputes, loan payments, loan advances, collateral releases, wire transfers, official check request, statement request and credit inquires * Assist and stay current with the Business Banking AML/KYC/BSA process * Review, approve and help resolve customer Business Banking Customer overdrafts * Introduce business Banking Partner when servicing need represents and opportunity for a product solution * Assist business customers with deposit and loan servicing needs. Build a rapport with new clients. * Perform retail transactions. * Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promote an environment that supports diversity and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. Scope of Responsibilities: The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team achieve annual sales goals. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. Education and Experience Required: High school diploma or equivalent (GED) and a minimum of 1 year proven retail sales, call center, customer service, or telesales experience. Strong verbal communication and interpersonal skills Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations. Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints in a team environment. Proficient with internet user-level technology Education and Experience Preferred: Bilingual based on branch needs Proven referral and/or sales ability Physical Requirements: Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs. Ability to read fine print Ability to interact with customers in an open face-to-face work environment Location ======== Wilmington, Delaware, United States of America

Keywords: M&T Bank, Wilmington , Senior Service Associate, Other , Wilmington, Delaware

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL-A Team Owner Operator Truck Driver - $1.05-MILE BASE PAY!
Description: Owner Operator Teams Earn 1.05 per Mile Base Pay NEW - EAST/WEST DEDICATED ROUTES FOR TEAMS Are you in it for the long haul John Christner Trucking is. 32 years in business, 1,200 - 1,400
Company: John Christner Trucking
Location: Lancaster
Posted on: 12/8/2019

Registered Nurse - Intensive Care Unit
Description: TRS Healthcare is seeking a Registered Nurse that is licensed in NH to work in the specialty area of Intensive Care Unit. Compact license acceptable This is a 13 week assignment This is a 7a-7p shift (more...)
Company: TRS Healthcare
Location: Lancaster
Posted on: 12/8/2019

Hair Stylist - Quality Center
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in
Company: Great Clips
Location: Lancaster
Posted on: 12/8/2019


CDL A Truck Driver
Description: Job Description: Midwest / Southeast Lanes Home Weekend - Some Areas More Revised Competitive Pay Dry Van - No Touch Benefits:
Company: Venture Logistics
Location: Lancaster
Posted on: 12/8/2019

Flexible, Part-Time Nanny Positions in Harrisburg/Hershey Area!
Description: Philadelphia Nanny Network serves families in the Harrisburg/Hershey area and we have jobs available If you are seeking... - Flexibility and control over your day-to-day schedule - Work in different (more...)
Company: Philadelphia Nanny Network
Location: Lancaster
Posted on: 12/8/2019

Cometologist
Description: Job Description: MeltSpa by Hershey is a new day spa on Chocolate Avenue in downtown Hershey. Guests will experience melt-worthy relaxation featuring exclusive Hersheys Dark Chocolate treatments as well (more...)
Company: Meltspa by Hershey
Location: Lancaster
Posted on: 12/8/2019

Registered Nurse - Emergency Room
Description: TRS Healthcare is seeking a Registered Nurse that is licensed in SC to work in the specialty area of Emergency Room. Compact license acceptable This is a 13 week assignment This is a 8a-8p shift The (more...)
Company: TRS Healthcare
Location: Lancaster
Posted on: 12/8/2019

CDL Drivers Wanted - Local - Class A
Description: Class A CDL Delivery Driver Wanted 60,000 - 66,000 Yearly 1,160 Weekly average Top
Company: US Class A Drivers
Location: Lancaster
Posted on: 12/8/2019

Have Daycare or Babysitting Experience? Part Time Substitute Nannies Needed!
Description: Philadelphia Nanny Network serves families in the Harrisburg/Hershey area and we have jobs available If you are seeking... - Flexibility and control over your day-to-day schedule - Work in different (more...)
Company: Philadelphia Nanny Network
Location: Lancaster
Posted on: 12/8/2019

Bid On Local Carpenter Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Lancaster
Posted on: 12/8/2019

Log In or Create An Account

Get the latest Delaware jobs by following @recnetDE on Twitter!

Wilmington RSS job feeds