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Early Collector (Dialer)

Company: Aerotek
Location: Wilmington
Posted on: May 13, 2020

Job Description:

Currently hiring for Early Collectors/Dialers for an auto-finance company in Wilmington, Delaware! Pay: $15.50/hour Schedule: Monday-Friday 8a-5p, one weekday 11a-8p. Some Saturdays required Must Have: 4 year bachelor's degree required*** Ability to type 50 WPM Can handle stress and difficult calls Customer service or call center experience Day to day: Candidates will be making outbound and receiving inbound calls to find out reasons the customer has not been paying. These are much easier/friendlier calls as they are still in the early stages of delinquency. The company is willing to do whatever they can to keep these people in their cars and to keep them happy, this is not a typical collector position. They are ideally looking to setup some type of payment plan for the customer to get their account current. Job Description: Handle 100-150 inbound and outbound calls daily Use customer service skills to determine customer reasons for delinquency and offer appropriate solutions based customer situations Negotiate payment arrangements on past due accounts Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects Use organizational skills to manage resources and locate references to maximize efficiency while on the phone Use verbal communication skills to gain a clear understanding of customer situations, advise them of their options, and negotiate agreeable payment arrangements Use written communication skills to clearly and concisely document customer accounts of all necessary information required ***Multiple positions available! Apply Today!*** About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing -- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Keywords: Aerotek, Wilmington , Early Collector (Dialer), Other , Wilmington, Delaware

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