Payment Recovery Representative
Posted on: June 26, 2020
Customer Specialist - Barclays Financial Assistance
It's an exciting time at Barclays. We're driving change to be the
digital leader in the market, which means our customer specialist
teams are more important than ever.
As a Customer Specialist for Barclays Financial Assistance you will
be one of the company's primary interfaces with existing and
potential customers. The role includes receiving inbound and
outbound calls and solving and/or educating customers on specific
account information, concerns and inquiries to make it as easy and
as possible to do business with and resolve their delinquency.
What will you be doing?
---You will be receiving inbound and making outbound calls from
Customers and servicing their needs effectively and
---You will offer payment programs and solve customer problems.
---You will understand the appropriate policies and standards
applicable to the role and ensure that all risks and controls are
appropriate and fit for purpose.
---You will take ownership of any follow up work necessary to
---You will be exercise your judgement in carrying out routine
assignments with guidelines from management.
---You will escalate accounts to supervisory team as necessary.
---You will always maintain professional verbal and written
---You will serve as a Barclays ambassador and makes sound judgment
calls on behalf of the Company.
What we're looking for:
---High School Diploma
---1+ years of experience in a customer service environment.
Skills that will help you in the role:
---Banking, collections, credit card experience are a plus.
---Excellent oral communications skills (grammar, negotiation,
positive tone, active listening, etiquette, empathy, confidence)
and written skills (spelling, logical thought processes and
sentence construction, appropriate word choice)
---Extremely customer-focused; positive with a professional
---Intelligent, self-motivated, quick learner
---Pays strict attention to detail, understands importance of
accuracy and responsiveness
---Strong PC and internet skills with very good organization and
work prioritization skills
Where will you be working?
Barclays' Wilmington campus includes two beautiful buildings
located along the historic Wilmington Riverfront. A glance out our
windows reveal a scenic look at the Christiana River, along with a
growing riverfront community of luxury apartments, shops, and
restaurants. Additionally, the Wilmington train station is a short
walk away making travel from New York and Washington, DC
Interested and want to know more about Barclays? Visit
home.barclays/who-we-are/ for more details.
Everything we do is shaped by the five values of Respect,
Integrity, Service, Excellence and Stewardship. Our values inform
the foundations of our relationships with customers and clients,
but they also shape how we measure and reward the performance of
our colleagues. Simply put, success is not just about what you
achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds
feel confident in bringing their whole selves to work, feel
included and their talents are nurtured, empowering them to
contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's
why at Barclays we offer a range of benefits, allowing every
colleague to choose the best options for their personal
circumstances. These include a competitive salary and pension,
health care and all the tools, technology and support to help you
become the very best you can be. We are proud of our dynamic
working options for colleagues. If you have a need for flexibility,
then please discuss this with us.
It is the policy of Barclays to ensure equal employment opportunity
without discrimination or harassment on the basis of race, color,
creed, religion, national origin, alienage or citizenship status,
age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran
status, genetic information, or any other basis protected by
Dynamic working gives everyone at Barclays the opportunity to
integrate professional and personal lives, if you have a need for
flexibility then please discuss this with the hiring manager.
PandoLogic. Keywords: Customer Service Representative, Location:
Wilmington, DE - 19850
Keywords: Barclays, Wilmington , Payment Recovery Representative, Other , Wilmington, Delaware
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