Access Center Specialist ll

Company: Nemours Foundation
Location: Wilmington
Posted on: September 14, 2020

Job Description:

As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children - even those who may never enter our doors - through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.Nemours is looking for customer-service oriented individuals to join its growing Access Center team. As a member of this team you will serve as a first point of contact for patients entering Nemours Healthcare System.Principal Responsibilities:* Receive and respond to inbound calls* Obtain and enter accurate demographic and insurance information* Schedule appointments according to guidelines,* Collect patient financial responsibilities as needed* Process phone encounters* Document call details accurately* Collaborate with departments' clinical and administrative teams* Escalate urgent calls appropriately* Timely completion of electronic requests for appointmentsRequirements:* Excellent communication and problem solving skills* Delivery of quality customer service* Strong computer skills and ability to navigate multiple screens while talking* Consistently display a professional demeanor* Maintain or exceed minimum quantitative and qualitative performance metrics* Complete annual trainingQualifications:* Education: High School Diploma, Associates Degree preferred* Experience: Customer service required, call center preferred* Insurance and scheduling experience preferred* EPIC or other EMR knowledge a plus* Successful completion of training with a passing score of 90% is required to obtain the necessary access required for continued employment.Access Center Specialists ensures a positive patient and family experience while providing centric scheduling/registration approach for appointments provided throughout the Delaware Valley.Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique "Bridge to a Healthy Future" pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

Keywords: Nemours Foundation, Wilmington , Access Center Specialist ll, Other , Wilmington, Delaware