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Service Payment Specialist

Company: CSC
Location: Wilmington
Posted on: September 14, 2020

Job Description:

The safety and security of CSC's current and prospective employees, customers, and the communities we serve are our first priority.

Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our prospective candidates.

We are always in search of top talent to join the CSC family. If you are looking for a career change, don't hesitate to apply or reach out to us. We'll have virtual interactions until we are able to move forward again with in-person interactions.

Are you passionate about delivering excellent service?

So are we.

Service Payment Specialist

Hours: Monday-Friday 8:00am-5:00pm

Wilmington, DE

If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 2,500+ people around the globe. Since 2010, our business has doubled in value. By 2020, we intend to double it again. You can be part of this impressive growth, too.

As a Service Payment Specialist, you will be working with global clients and vendors to assist to register and renew domains. Additionally, you will be supporting clients to process and fulfill orders, handle escalations and problem solve any issues that arise. Most importantly, you will be part of a global leadership team with opportunities to support our clients and team members internationally.

Some of the things you will be doing:

--- Providing excellent customer service to internal teams we support

--- Cooperatively work with global Vendors to complete customer orders by building working relationships

--- Manage both a shared team queue of new work and individual processing queue

--- Partner with team to ensure all of the team's daily orders are completed

--- Provide daily order processing commitments and meet those commitments on a consistent basis

--- Use critical thinking skills to research options and find solutions for client needs

--- Research and analysis of domain name industry related information

--- Partner with internal teams to execute on critical strategic domains projects

--- Collaborate and contribute to process improvement projects in the domain sphere to increase team efficiency

What technical skills, experience, and qualifications do you need?

--- Detail oriented. Produce quality results on a consistent basis

--- Strong prioritization and time management skills, including working to daily/weekly deadlines

--- Tenacious and with strong problem solving skills

--- Comprehension and critical thinking skills

--- Strong organizational skills

--- Ability to work independently and function as part of a team

--- Ability to effectively communicate both verbally and via email with global teams and Vendors

--- Process improvement oriented. Work within and across teams to identify and implement process improvements

--- Able to multitask in changing environments and systems

--- Active change participant. Change happens on a daily basis in our industry

--- Interest in technology and agility at learning new products and features are a plus

--- Microsoft Office skills including MS Excel, Word and Outlook: Beginner

--- Excel - basic formulas (vlookup, conditional formatting, pivot tables)

--- Effectively utilize multiple ordering platforms with speed and efficiency

Keywords: CSC, Wilmington , Service Payment Specialist, Other , Wilmington, Delaware

Click here to apply!

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