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Call Center Representative

Company: Staff Management - SMX
Location: Dover
Posted on: February 25, 2021

Job Description:

Staff Management--has immediate openings for work-from-home, Full-time or Part-time Contract Customer Service Representatives! Pay is $16/hour - $17/hour for English/Spanish bilingual.The COVID-19 Vaccination Call Center Representative is responsible for assisting with consumer registration in the state provided online vaccination registration system, provide guidance on scheduling wait times, schedule vaccination appointments in the state provided online vaccination registration system, refer consumers to additional resources and other help-lines both through interactive voice response and, if needed, through a warm handoff. Outbound duties are to make reminder calls to potential recipients who have previously registered but not scheduled a vaccine appointment yet. Contact targeted populations for vaccination registration and make reminder calls to those who missed or have not scheduled second dose vaccine appointments. The individual will serve a vital role in controlling the spread of the virus during the pandemic. Valuable, paid training will be provided to ensure the representative has the tools and skills they need to assist with the public health response. The duration of this temporary role will be a minimum of 6 months or longer depending on need.Schedule:FULL-TIME: Monday - Thursday 8 am - 8:00 p.m. EST (Schedule will vary for 36 hours per week);PART-TIME: FRI - SUN -8:00 a.m. EST - 8:00 p.m. EST

Keywords: Staff Management - SMX, Wilmington , Call Center Representative, Other , Dover, Delaware

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