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Scheduler

Company: University of Pennsylvania Health System
Location: West Chester
Posted on: June 12, 2021

Job Description:

General Summary Statement The Scheduler works collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. The Scheduler performs all outpatient scheduling, registration, and insurance verification functions.

Essential Duties and Responsibilities

  • Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system. o Ensure complete accuracy when scheduling patients' exam to include informing patients of all required information necessary on day of exam. o Verify appointment availability for each request using the current scheduling system.
  • Maintains and protects the patient's confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
  • Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable o Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications. o Accurately completes MSP and ABN documentation as Necessary o Scans necessary documentation into Patient Record in EDM
  • Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner
  • Accepts changes in assignment in the spirit of good teamwork; accepts constructive feedback about performance or behaviors; demonstrates creative thinking and problem solving relating to issues or concerns.

Keywords: University of Pennsylvania Health System, Wilmington , Scheduler, Other , West Chester, Delaware

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