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Returns/RMA Clerk

Company: PRO STAR Fulfillment
Location: West Chester
Posted on: June 13, 2021

Job Description:



Returns/RMA Clerk is responsible for receiving returned product into the warehouse management system, developing and implementing techniques and processes that facilitate an increase in order returns accuracy. This position is responsible for ensuring that all transactions are completed timely and accurately both physically and systematically.

What You'll Do as a Returns/RMA Clerk:

  • Inspect material for damage and over or short box counts, noting any discrepancies
  • Verify that receipts are accurate by matching materials to be received against a packing slip or RMA documentation
  • Report discrepancies and other issues to an Account Manager
  • Accurately put away material back into inventory through consolidation following correct internal procedures
  • Help solve problems and make informed decisions that affect the service and productivity of the returns Area
  • Maintain a neat and orderly work space

What You'll Bring as a Returns/RMA Clerk:

  • Team oriented mentality
  • Strong desire for accuracy
  • Desire to work in a fun and fast paced environment
  • Ability to effectively communicate verbally and in writing
  • A capacity to learn


What You'll Need as a Returns/RMA Clerk

  • High school diploma or GED
  • Good verbal and written communication skills
  • Excellent interpersonal and rapport building skills
  • Ability to work with others to accomplish tasks; good collaborative skills
  • Basic computer and internet skills

Preferred Education and Experience

  • Familiarity with inventory management software

What Makes Us Awesome:

  • Competitive starting pay, dependent on experience
  • Comprehensive benefits package, including; Medical, Dental/Vision, Life Insurance, Short-Term Disability, Accident Insurance, 401(k), and Pet insurance
  • 8 paid holidays
  • Generous paid time off
  • Fun, team centric culture

About Visible:

Visible Supply Chain Management is one of the country's leading providers of shipping, fulfillment, small-parcel services & third-party logistics. Shipping over 150 million packages last year, Visible ranks 2nd only to Amazon as a USPS Reseller and partners with over 25,000 customers in serving their customers in 140 countries & territories. With fulfillment facilities in Utah, Ohio, Tennessee, and Georgia, Visible enables domestic direct-to-consumer brands to reach their customer bases with short transit times and minimal costs. Custom packaging services further reduce customer costs, by right-sizing packaging dimensions and weights to fit optimal carrier rate brackets. Visible's seasoned experts fulfill using proprietary technology that helps them maintain 99.8% fulfillment accuracy and a 99.9% on-time shipping record, while providing customers with end-to-end transparent shipment tracking. With a major focus on parcel shipping, Visible is able to help online retailers better compete with the biggest brand names out there today. Through Visible's services, online retailers can offer their customers better service, more economical shipping, and faster delivery times.

When you join Visible Supply Chain Management, you are becoming involved in one of the fastest-growing supply chain companies in the US (Inc. 5000 rating), and part of a company culture that values Integrity, Progression, Team, and Results.

Keywords: PRO STAR Fulfillment, Wilmington , Returns/RMA Clerk, Other , West Chester, Delaware

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