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Automotive Service Adviser

Company: Koons
Location: Wilmington
Posted on: June 12, 2021

Job Description:

Koons Lexus of Wilmington is currently looking to hire Experienced Service Consultants. Previous High Line/Luxury experience preferred. Voted "Top Work Places", 10X!

We are in the business of selling new and used vehicles and providing exceptional service to those vehicles. Our dealerships have built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. If you want to work for a successful organization where you can make a difference, then this is the place for you. We offer an extremely generous compensation package, and an industry-leading benefits package.

Previous Service Advisor experience and a proven track record are REQUIRED! Previous Lexus/Toyota experience is a PLUS. Qualified applicants must also possess exceptional customer service skills.

If Selected, We Offer:

  • Competitive pay based on experience!
  • Benefits available include medical, dental, 401K & paid vacations!
  • Plenty of career opportunities within a large dealer group!
  • Ongoing training and development!
  • Room for advancement!

Primary responsibilities include, but are not limited to:

  • Greet customers in a prompt and courteous manner.
  • Schedule service appointments and collect vehicle information.
  • Secure agreement from customer before repairs are done.
  • Clearly explain the requested service on the repair order.
  • Estimate the cost and time needed to do the repair.
  • Advise customer's on the proper care for their vehicle and the importance of proper maintenance.
  • Communicate the need for additional service when needed, using a detailed explanation.
  • Handle customer complaints and maintain high CSI.
  • Check on the progress of the vehicle during servicing and contact the customer regarding changes to estimate or time table for repairs.


Wilmington, DE

Salary Range:

$75,000 to $105,000

Salary Notes:

Full benefits, 401k, dental, health, vision, discounts, contests, career growth, so much more!

Employment Type:

Full Time

Start Date:


Keywords: Koons, Wilmington , Automotive Service Adviser, Other , Wilmington, Delaware

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