Come work at a place where innovation and teamwork come together
to support the most exciting missions in the world!
Healthier pets. Happier people. Better world. Our vision might
sound lofty, but we believe it's attainable when we obsess about
providing complete care for our amazing pets. Our approach goes far
beyond addressing our animals' basic needs to support their
physical, mental, social, and emotional needs. By being sure we
take all of these elements into consideration, we can help pet
parents take the very best care of their pets.
Our obsession with delivering the very best experiences for pets
and their parents guides all we do. From our convenient, affordable
pet salon services to our extensive array of training classes and
workshops, we always make sure to keep our commitment to healthy,
happy pets front and center.
The purpose of this position inherently involves providing
excellent veterinary care to our full-service hospital patients and
phenomenal customer care to their owners. The Hospital Office
Manager represents the mission and values of the hospital and Petco
to all clients. Our Hospital Office Manager sets the tone within
the technical and customer support partners in the hospital, and is
responsible, like all partners, for fostering cohesion and
motivation within the team.
All hospital partners are responsible for performing their
duties in a way that creates an environment in which:
- The patient's needs always come first;
- Every partner understands that they have the power to do what
it takes to create an exceptional guest and patient
- Any issues are dealt with and resolved as they occur when
possible, or as soon as is possible;
- Exceptional teamwork and commitment to shared goals benefits
the entire organization.
Essential Job Functions
List the essential duties and responsibilities that are required
of this position. This section includes the primary
accountabilities or duties of the job. The incumbent must be able
to perform all the following duties and responsibilities with or
without reasonable accommodation:
- Lead practice veterinary technicians, assistants, and concierge
to drive operational excellence, efficiency, and high standard
patient care and excellent client experience.
- Create productive, collaborative and seamless relationship with
all veterinarians in the practice to drive a positive culture and
cohesive team environment.
- Point person for all day-to-day functions of the practice
including, but not limited to - veterinarian and support partners
scheduling, equipment function and maintenance, inventory control
and ordering (including the Controlled Substances program), proper
invoicing, patient scheduling, team training, radiological safety
program and handling elevated guest concerns.
- Escalate partner or client issues to Area Operations Manager
and/or Regional Medical Director as required.
- Interface and collaborate with Petco store team to drive
seamless complete care customer experience.
- Schedule appointments, communicate with and educate clients,
relay test results to doctor and clients, maintain and update
inventory as well as client/patient records, and manage accounts
- Create and maintain doctor's schedule with support from
Regional Medical Director as needed.
- Assume responsibility for scheduling, training, counseling, and
onboarding of technical and customer support partners.
- Keep hospital environment neat and clean; perform regular
cleaning of environment based on necessity as well as based on a
pre-determined maintenance schedule
Other Duties and Responsibilities
Perform additional duties as assigned Provide backup phone and
front desk support as needed.
Nature of Supervision
The incumbent reports to the Area Operations Manager. The
Hospital Office Manager has discretion regarding how and when to
schedule veterinary appointments and when new/additional supplies
should be ordered.
Planning and Problem Solving
The Hospital Office Manager must possess excellent planning
skills while scheduling the hospital technical partners in order to
ensure adequate coverage while making sure the hospital does not
exceed forecasted payroll costs. The Hospital Office Manager will
also play a crucial role in ensuring that day-to-day operation of
the hospital is efficient and provides an optimal experience for
our patients and guests.
This position will impact the organization by contributing to
the growth of a productive practice while focusing on a
high-quality standard of care. From an overall hospital
organizational standpoint, this position in critical to ensuring
that we have a cohesive, well-trained, and motivated technical
team. The desired result is the creation of an optimal environment
that ensures partner retention, patient well-being, and customer
This position has immediate daily supervisory duties over the
Veterinary Technicians and the Concierge.
The majority of job duties are conducted in the Veterinary
Hospital. Position requires bending, kneeling, lifting (up to 30
pounds, as necessary) and standing for long periods of time. A
large amount of this partner's time will be spent in direct contact
with clients and their pets.
- Must have at least 3 years previous experience working in a
- Must have excellent written and verbal communication
- Must be compassionate and sympathetic and be able to maintain a
professional attitude and demeanor during emotional and stressful
- Must have telephone etiquette and basic computer skills.
- Must be a team player willing to continue learning, offer
creative ideas and accept continual change.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.