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Client Success Representative, Employee Navigator

Company: PrimePay
Location: West Chester
Posted on: November 22, 2021

Job Description:

Founded in 1986, PrimePay--is a leading national human capital management (HCM) technology and services provider to businesses ranging from 1 --- 5,000 employees. PrimePay delivers highly configurable cloud-based software and services enabling clients to hire and retain great talent, manage and pay their workforce, and optimize their business in an everchanging compliance landscape.PrimePay is in search of our next Client Success Representative (CSR) to build and solidify a relationship with our clients. Because our clients aren---t just a number, they---re family.-- Looking for job growth We---ve got it! Our client base continues to grow, as does our need for outstanding CSRs. As long as you---re eager to learn, have a knack for technology and are an effective communicator, you---ll fit in just fine --- and maybe even find yourself on the track to management.A day in the life of a CSR may vary, but you can always count on:

  • Being a point of contact for clients using Employee Navigator and bswift, ensuring the highest level of client satisfaction
  • Training the end user on our system
  • Navigate clients from Benefits setup through Open Enrollment
  • Resolve basic issues for our solutions in an efficient and friendly manner
  • Author and publish help content to improve self-service resources
  • Accurately capture notes, document activities, and manage cases in a clear and actionable way for teammates and customers
  • Stay informed on product changes and rapidly learn information about functionality changes
  • Be responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations
  • Act as the customer-facing point of contact for all service-related needs
  • Provide technical support, answer questions, and troubleshoot any issues
  • Assisting with quarterly and annual reporting requirementsIf this sounds like you, then you probably have these qualities we---re looking for too. We need someone who:
    • Is a great problem solver and has proven customer service skills
    • Has a shining attitude and is optimistic
    • Knows their way around a computer
    • Isn---t afraid to jump into a new software program (must be tech-savvy)
    • Finds multi-tasking second nature
    • Can---t wait for the next level of their career
    • You are naturally diplomatic and tactful
    • You learn quickly and take on new concepts and ideas easily
    • You have experience asking critical questions and probing for information to facilitate problem solving
    • You anticipate obstacles and take steps to minimize impact on intended results
    • You communicate professionally including experience composing grammatically correct, concise, and accurate customer responses
    • Technical troubleshooting experience
    • The ability to decipher technical terminology and explain in easy-to-understand language to your customerPrimePay offers a comprehensive benefits package that includes medical, dental and vision insurance, 401(k) with matching, paid time off, paid holidays, life insurance and STD/LTD.--For candidates in the states of Colorado and Connecticut the pay range for this position is $55K - $65K/year.--

Keywords: PrimePay, Wilmington , Client Success Representative, Employee Navigator, Other , West Chester, Delaware

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