Resident Occupancy Specialist-PT 16 Hours
Company: The Community Builders Inc
Posted on: January 15, 2022
Text PTROS to (617) 996-8661 to apply! About The Community
Builders, Inc. Join a growing organization that is strengthening
neighborhoods across the nation! The Community Builders, Inc. (TCB)
is one of America's leading nonprofit real estate developers and
owners. Our mission is to build and sustain strong communities
where people of all incomes can achieve their full potential.
Position Description: The Resident Specialist will have
responsibility for providing a superior level of customer service
to the residents, guests and team members at the property site.
This role is responsible for showing and leasing apartments,
assisting in the moving process and providing administrative
support to the Community and/or Services Maintenance Manager for a
variety of property related tasks. She/he will adhere to the
company's Mission Statement and ensure the site is in compliance
with all regulatory requirements. Candidates with experience in
Section 8 housing and LIHTC are preferred. Essential Functions:
Answer or return all calls promptly and with the highest level of
customer service. Schedule appointments and conduct in-person
visits as needed. Listen to resident requests, concerns and
comments, refer them as appropriate. Develop relationships with
residents to understand their needs and aspirations and develop
trust. Initiate Maintenance Service Requests promptly and follow up
with residents to ensure completion of service. Greet prospective
tenants and show the property and its features in accordance with
established procedures. Process applications for approval and
follow up with applicants. Pre-qualify prospects in accordance with
the company procedures and housing requirements Conduct service
inspections with the Service Management team to ensure apts. are in
move-in condition. Facilitate and attend community engagement
activities with residents, as directed by the Community Manager.
Manage rental payment process. Prepare recertification and lease
renewals, and enter data into tracking system. Other
Responsibilities: Contribute to cleanliness and curb appeal of the
community on continuing basis. Conduct market surveys and shop
competitive communities. General clerical duties: photocopying,
faxing, mailing and filing, sign for and distribute packages. Track
and ensure timely delivery of resident notices. Coordinate and
maintain records for staff office, phones, parking and office keys.
Code and process invoices and research discrepancies as needed.
Knowledge, Skills and Abilities: Excellent Customer Service, verbal
and written communication (English language) skills Ability to type
at least 35 wpm Demonstrated ability to learn and operate office
systems including telephone, copier and computer systems.
Proficiency with Microsoft Office including Word, Excel and MS
Outlook Education & Experience: High school graduate or GED
equivalent Customer service experience in Property/Hotel/Retail,
Sales 1+ year Experience and proficiency of Microsoft Office
Industry software such as Yardi a plus The Community Builders, Inc.
is committed to ensuring diversity in its workplace, and candidates
from diverse backgrounds are strongly encouraged to apply.
Keywords: The Community Builders Inc, Wilmington , Resident Occupancy Specialist-PT 16 Hours, Other , Elkton, Delaware
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