Universal Banker-Float
Company: M&T Bank
Location: Wilmington
Posted on: May 15, 2022
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Job Description:
Overview: Sign-On Bonus Available! External new hires in this
position are eligible to receive a $1,000 -$1,500 bonus. Ask your
recruiter for additional details! Specializes in our branch
customer experience through sales, service and digital engagement
of our Consumer and Business Banking customers. - Supports daily
operations of the branch as a Teller and meets customer service and
sales needs as required by the assigned branch. -Holds customer
appointments scheduled by customers and/or branch team as well as
walk-in appointments to identify customer needs; refers complex
customer needs to the appropriate team member/partner. Float
Universal Banker will frequently travel to different branches
within a designated area to assist branch staff as needed. Primary
Responsibilities:Educate customers and explain features and
benefits of Consumer and Business Banking solutions; make
recommendations based on the customer's identified needs. - Engage
customers in a variety of ways to bank with us and provide
solutions to meet their needs, encouraging and supporting the use
of digital capabilities in customer interactions.Explain the
high-level criteria used to decision loan applications.Complete
servicing-related responsibilities specific to Consumer and
Business Banking customer relationships and lead with inquiries to
identify opportunities to solve for other banking needs. Follow the
Bank's sales process and provide simplified, customer-focused
advice and guidance.Proactively reach out to customers to
contribute to the retention and expansion of all Consumer and
Business Banking relationships. Adhere to established customer
service standards and provide a differentiated experience by
understanding customer needs and delivering solutions in moments
that matter most to them. Actively engage in lobby management,
meeting and greeting customers and proactively inquiring and taking
ownership to solve their banking needs. Introduce appropriate
banking partner when servicing needs present an opportunity for a
product solution. Assist and stay current with the Consumer and
Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy
Act) and KYC (Know Your Customer) processes and related activities.
- Identify and escalate cases of suspected fraud. Resolve and
accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking
customer overdrafts. Accurately complete customer transactions. -
Complete related operational activities required by assigned
branch, including documenting interactions and appointments with
customers using the appropriate system.Adhere to applicable
compliance/operational risk controls in accordance with Company or
regulatory standards and policies. Promote an environment that
supports diversity and reflects the M&T Bank brand. Maintain
M&T internal control standards, including timely implementation
of internal and external audit points together with any issues
raised by external regulators as applicable. Responsible for
meeting and maintaining registration requirements under the Federal
SAFE Act. Complete other related duties as assigned. Scope of
Responsibilities:The position is responsible for providing
exceptional service to branch customers and resolving customer
problems in a timely manner. - The position is a key driver of
sales and the customer experience within the branch. - The position
is responsible for interacting with appropriate areas within the
Bank to ensure branch-related operational issues are resolved
efficiently and accurately. - It is important for the jobholder to
exemplify empathy, customer centricity, flexibility and
adaptability, digital fluency, entrepreneurial spirit and critical
thinking in support of the Company's culture and brand. - In
functioning in multiple capacities within the branch, it is
important for the jobholder to be adaptable to service any and all
banking needs of the customer, inclusive of new account opening or
loan origination, problem resolution, video conferencing and
processing of transactions. Managerial/Supervisory
Responsibilities:Not Applicable Education and Experience
Required:High school diploma or equivalent (GED) and a minimum of 1
year's proven retail sales, call center, customer service, or
telesales experienceAbility to easily travel between branches on an
as needed basisStrong verbal communication skillsStrong
interpersonal skillsAbility to interact with varying customers
(consumer to small business)Ability to effectively handle difficult
customer conversationsWell-organizedProven time management
skillsProven prioritization skillsAbility to work under critical
time constraints in a team environmentProficiency with internet
user-level technology Education and Experience Preferred:Bilingual
based on branch needsProven referral and/or sales ability Physical
Requirements:Ability to stand for long periods of timeProlonged use
of hands and fingersAbility to lift light to heavy objects
weighting 5 lbs. to 30 lbs.Ability to read fine printAbility to
interact with customers in an open face-to-face work environment
LocationGreenville, Delaware, United States of America
Keywords: M&T Bank, Wilmington , Universal Banker-Float, Other , Wilmington, Delaware
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