Call Center
Company: Quadratec
Location: West Chester
Posted on: May 16, 2022
Job Description:
Job DescriptionQuadratec is the expert JeepĀ® parts and
accessories Omni-channel retailer and wholesaler. Our obsession
with Jeeps is borderline outrageous. The only thing we care more
about than Jeeps is creating a mind-blowing customer
experience.Quadratec is currently recruiting and interviewing for a
knowledgeable and reliable Contact Center Specialist to join our
fast-paced contact center. Ideal candidates will be the liaison
between our company and its customers. The successful candidate
will be able to accept ownership for effectively solving customer
issues, take orders, and keep customer satisfaction at the core of
every decision and behavior.Education and Experience:
- 3 years of customer service experience preferred but not
required
- High School Diploma or equivalentRequired Knowledge, Skills and
Abilities:
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active
listening
- Basic computer and typing skills
- Consistent attention to detail and quality
- Customer focus and adaptability to different personality
types
- Strong time management skills with the majority of your time
focused on inbound calls
- Flexibility with scheduling is preferred, as we will have an
occasional need to cover evening and/or weekend shifts
- Jeep Enthusiast/Automotive Experience a plusDuties and
Responsibilities:
- Manage a high volume of incoming calls, emails, and online
chats from customers who are placing orders, inquiring about an
order, product information, and general order assistance
- Identify customers' needs, clarify information, research every
issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going
the extra mile
- Stay current with industry changes/trends to provide best in
class service to the JeepĀ® community
- Meet personal/team qualitative and quantitative targetsThe
above statements are intended to describe the general nature and
level of work being performed by people assigned to this
classification. They are not to be construed as an exhaustive list
of all responsibilities, duties, and skills required of personnel
so classified. All personnel may be required to perform duties
outside of their normal responsibilities from time to time, as
needed. Quadratec is an EOE.
Keywords: Quadratec, Wilmington , Call Center, Other , West Chester, Delaware
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