Principal, Client Service
Company: The Bank Of New York Mellon
Location: Wilmington
Posted on: June 24, 2022
|
|
Job Description:
Client Sevice Job Description: Independently works with large,
complex external clients to resolve the most critical and complex
day-to-day issues and direct them to appropriate resources at BNY
Mellon. May resolve atypical or or highly complex issues and/or
escalate to management as appropriate. May serve as subject matter
experts on BNY products and services. May lead staff on specific
projects and resolution of client issues. Leads team members across
multiple lines of business in providing support to major clients,
whose partnership with BNY Mellon may have a broad & significant
impact on the business, in addressing and resolving the most
complex operational and technical issues and ensuring requests are
executed. Applies advanced problem solving skills, judgement, and
extensive experience to analyze information. Uses masterful
communication skills to deliver high quality service to a
specialized client base. May contribute to the development of
strategic initiatives that are designed to improve client service
experience. Typically provides senior leadership at assigned
clients information related to BNY Mellon's products and services
representing a broad array of lines of business and geographies,
leverages a superior understanding of broader BNY Mellon services
and offerings. Leads senior level or key individuals at clients in
reviewing potential business needs and directs them to appropriate
resources at BNY Mellon. Resolves the most critical and complex or
non-routine client issues or inquires, as needed. Leads resolution
of issues escalated by more junior team members. Maintains
relationships with business leaders to report client trends and
needs. Uses superior knowledge of client issues and needs to lead
business development efforts. Uses superior understanding of BNY
Mellon products and services to best propose expanded offerings to
clients for front office consideration. Provides strategic guidance
on internal activities and initiatives designed to improve the
client experience. Uses knowledge of client services best practices
and BNY Mellon client needs to lead the team's development of
process improvements. No direct reports, provides guidance to less
experienced team members. May assign work to more junior team
members. Supports multiple, and the most complex client accounts
whose partnership with BNY Mellon may have a broad & significant
impact on the business. Qualifications: Bachelors degree or the
equivalent combination of education and experience in business
management or related field is required. 10-12 years of total work
experience in Project Management preferred. Project Management
Professional (PMP) certification and/or Prince2 certification is
preferred. Excellent written and verbal communication skills
required. BNY Mellon is an Equal Employment Opportunity/Affirmative
Action Employer. Minorities/Females/Individuals with
Disabilities/Protected Veterans. Our ambition is to build the best
global team - one that is representative and inclusive of the
diverse talent, clients and communities we work with and serve -
and to empower our team to do their best work. We support wellbeing
and a balanced life, and offer a range of family-friendly,
inclusive employment policies and employee forums. BNY Mellon is an
Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected
Veterans. Our ambition is to build the best global team - one that
is representative and inclusive of the diverse talent, clients and
communities we work with and serve - and to empower our team to do
their best work. We support wellbeing and a balanced life, and
offer a range of family-friendly, inclusive employment policies and
employee forums.
Keywords: The Bank Of New York Mellon, Wilmington , Principal, Client Service, Other , Wilmington, Delaware
Click
here to apply!
|