Senior Solution Integrator-REMOTE
Company: Careerbuilder-US
Location: Exton
Posted on: June 24, 2022
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Job Description:
The Senior Solution Integrator (SSI) is responsible for the
installation and post sales support of Ricoh Professional and IT
based solutions which may include advanced capture, workflow,
behavioral and IT network products/systems, network infrastructure
hardware (i.e. Servers, Workstations, Racks, Routers, Firewalls,
and Backup Solutions) and software networked configurations as well
as cloud based solutions. Integrators are a vital link to the sales
and design organizations in providing lead opportunities and/or
recommendations based on customer usage, change in business needs
and other areas of Enterprise Services focus. In addition, the
Senior Solution Integrator may be called on to participate in
pre-sales and design activity. The SSI is responsible for
understanding customer requirements and delivering highly effective
solutions to meet those requirements. This individual provides
expertise for the implementation of complex and customized
solutions and is responsible for training clients on installed
solutions, -resolving application, software, hardware and
connectivity problems requiring remote or on-site customer support
and for interfacing directly with the support reps to isolate and
solve technical issues on software solutions. The SSI masters a
broad range of solutions/enablers and is considered a subject
matter expert in two or more Professional or IT Services
disciplines. JOB DUTIES AND RESPONSIBILITIES * Analyzes and
documents customer technical requirements and designs solutions*
Integrates solutions into customer line of business processes*
Adheres to Ricoh's RMF (Ricoh Methodology Framework) throughout
project lifecycle* Responsible for controlling costs and maximizing
profitability on assigned solution projects* Provides sales support
with customized demonstrations, as needed* May Require knowledge of
Networking, Databases, Scripting, Security and Business Process*
Acts as subject matter expert on two or more critical Professional
and IT Services disciplines including Workflow, Cloud, Behavior
Modification, Advanced Capture, EDM, IT, Networking, Telephonyand
server based fax technology* Installs Ricoh provided
software/hardware solutions in customer environments* Provides
accurate estimates of labor required to implement solutions*
Provides input to Ricoh sales and design teams, vendors and
customers on the development of Statements of Work for solutions*
Participates in Solution Feasibility Reviews to provide technical
validation of solution design* Develops and executes implementation
plans for selected solution and coordinates with Ricoh, customer
and third-party resources* Understands customer requirements for
support services; may recommend and deliver billable services as
appropriate* Utilize sophisticated diagnostic tools, service aids,
product schematics, and any other available product information in
the assessment and resolution of network equipment failures.*
Interface with customer information technology organizations to
resolve network problems.* Maintain their technical certifications,
as well as obtain the expertise and knowledge on product & solution
training specific to the needs of their function.* Diagnoses and
resolves application, software/hardware and connectivity problems
requiring on-site support from technical operations* Partners with
the Customer Services team to resolve problems and ensure customer
satisfaction* Delivers ongoing product training for customers;
attends required training sessions* Responsible for ongoing
personal skill development through the attainment of appropriate
certifications and attendance at training* Serves additionally in
the role of a project manager, when no project manager is formally
assigned* Serves in a mentoring capacity to assist in the training
and development of Professional and/or IT Services team members* At
the direction of ISM, assists local district sales and leadership
in providing direction for account strategies relative to the
leveraging and positioning of Ricoh's portfolio of PS and IT
solutions* May act as a senior technical project lead, responsible
for the management of internal and external resources as required*
Provides ongoing fee-based post-implementation support as required*
Performs daily administration of Professional and/or IT Services
system of record* Performs other duties as assignedJob
Requirements:QUALIFICATIONS (Education, Experience, and
Certifications) --- College degree (computer science, information
systems, engineering) or equivalent experience in a related field
required--- Minimum of 5 years of related work experience including
a demonstrated track record of success--- Experience in -Kofax,
Ephesoft -and/or -PlanetPress -strongly preferred in technical
sales support and/or industry related experience, 7 years
preferred--- Proficiency in MS Office Suite and Visio required---
MCTS, MCSA, CDIA+, AIIM certifications preferred KNOWLEDGE, SKILLS
AND ABILITIES --- Advanced working knowledge of a defined set of
Ricoh and 3rd party products and associated environments---
Requires advanced level of proficiency in systems analysis -
problem isolation, diagnosis and resolution--- Ability to analyze
complex data from multiple sources to identify issues and propose
solutions--- Requires expertise in one or more of the following
areas: workflow, behavior modification/cost recovery, networks,
operating systems, Cloud based solutions, IT and Electronic
Document Capture and Management--- Strong technical writing,
communication and presentation skills--- Strong project management
skills--- Excellent customer service skills--- Ability to be an
agile learner (learning on the fly)--- Advanced level of knowledge
of computer operating systems, servers and network environments---
Proficiency writing database queries--- Proficiency in one
scripting language--- Advanced level of interpersonal, time
management and organizational skills Visa Sponsorship is not
offered for this position. Ricoh is an EEO/Affirmative Action
Employer -- Minorities/Women/Protected Veterans/Disabled.
Keywords: Careerbuilder-US, Wilmington , Senior Solution Integrator-REMOTE, Other , Exton, Delaware
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