Supervisor - Surveillance

Company: Dovers Downs Inc
Location: Dover
Posted on: June 24, 2022

Job Description:

MAJOR FOCUS:

Responsible for safeguarding the company's assets and for the safety of guests and employees. Observes, monitors, and records activities occurring in the casino area and throughout the facility, recording observations as required. Responsible for the supervision of monitor room staff on assigned shift, training of surveillance personnel, maintaining logs, reviewing and storing video clips.

ESSENTIAL FUNCTIONS:

* Provides timely notification to appropriate supervisor upon detecting illegal activity.
* Coordinates with the Surveillance Manager to record the questionable activity for review and possible use as evidence in court.
* Conducts the same type of observations of the gaming areas as directed.
* Prepares daily logs of all pertinent activity.
* Detects the presence in the establishment of any person who is required to be excluded by VLEU or may have been excluded or ejected from entering the premises by security personnel.
* "Patrols" the facility through the pan, zoom and tilt cameras and appropriately records all pertinent activity.
* Logs and marks video clips and files them in one of several repositories.
* "Patrols" the facility entrances, the cashiers' cage, coin vault and count rooms. Monitors the file alarm panel and respond to fire alarms and system troubles notifying proper persons in accordance with established procedures.
* Interviews, selects, hires and retains superior employees.
* Completes timely evaluations for subordinates.
* Conducts formal and informal training for subordinates.
* Conducts formal and informal coaching and counseling with subordinates.
* Rewards and recognizes superior performers.
* Ensures that employees work safely and follow all safety rules.
* Provides exceptional customer service.
* Works safely, following all established safety rules and regulations.
* Communicates effectively with co-workers, supervisors and guests.
* Follows all relevant policies and procedures.

ADDITIONAL FUNCTIONS:

* Performs other duties as assigned.

REQUIREMENTS/EDUCATION:

* High School diploma, GED or equivalent work experience required.
* One (1) year minimum work experience as a surveillance officer from a casino or equivalent surveillance experience is preferred.
* Must possess computer proficiency in Microsoft Office products.
* Must be able to transfer video clips to CD's.
* Must have excellent hand/eye coordination to operate camera switcher controls.
* Must be able to operate digital system and monitors and to reset alarms.
* Must possess good analytical, problem-solving, critical thinking and decision-making skills.
* Must possess good oral and written communication skills.
* Must be able to distinguish all colors.
* Must be able to report to work on time as scheduled.
* Must be able to work weekends, holidays and nights as needed.
* Must be able to successfully pass a background check and receive a license from the DE Lottery.
* Must present an overall professional appearance and report to work in appropriate attire.
* Must adhere to the Close Personal Relationship Policy - Surveillance. Employees are prohibited from having close personal relationships with all other employees.
* Must be able to learn specific job duties and complete detailed work assignments, and maintain knowledge of basic concepts and techniques.
* Must be able to speak, read and write English
* Must possess good customer service and leadership skills

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally's Dover is an equal opportunity employer.

Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

Pull ( pounds)

X

Bend

X

Color Perception

Climb, Ascend/Descend (Stairs, Ladders)

X

Stoop /Kneel /Crouch

X

Hearing / Listening

X

Lift (10 pounds)

Taste

X

Clear Speech / Talking

X

Carry (10 pounds)

Smell

X

Touching

Drive (local / long distance)

Repetitive Motion

X

Dexterity /Hand

X

Ability to move Distances

Run

X

Dexterity /Fingers

X

Stand for Extended Periods

Reach (Above Shoulder)

Push ( pounds)

X

Sit for Extended Periods

Other:

Mental / Reasoning Requirements

Reading - Simple

Writing - Simple

Advanced Math Skills

X

Reading - Complex

X

Writing - Complex

X

Analysis / Comprehension

Clerical

X

Basic Math Skills

X

Judgment / Decision Making

Work Environment

X

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

Extreme Noise

Fumes / Odors

X

Face-to-Face Contact

X

Mechanical Equipment

Hazardous Materials

X

Inside

X

Electrical Equipment

Dirt / Dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Keywords: Dovers Downs Inc, Wilmington , Supervisor - Surveillance, Other , Dover, Delaware