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Senior Bank Supervisor

Company: My Republic Bank
Location: West Chester
Posted on: June 25, 2022

Job Description:

Republic Bank Hiring Event!Broomall, PA Monday, June 27, 202210:00 AM to 5:00 PMMarple Public LibraryThe Marple Public Library is not a partner or sponsor of Republic Bank We are looking to fill the following positions:Sr. Store Supervisor OBJECTIVE: Inspire and provide Fanatic Customer Service by always maintaining a friendly, professional demeanor and ensuring all transactions are efficient and accurate. Practice sound judgment in overseeing and enforcing Bank policy, procedure; and cultural initiatives. ESSENTIAL FUNCTIONSThe following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

  • Lead your team in Fanatic Customer Service and ensure staff understands and delivers Fanatical Service: Always Exceed Customer Expectations!
  • Be the POWER of Red! Promises are always kept. One to say yes, two to say no. Bump it Up! Welcome everyone, make them feel special. Exceed Customers expectations, every time. Recover the Republic way, make every wrong right.
  • Provide superior customer service by exhibiting a friendly and professional demeanor at all times; greet customers properly, answer telephone in a professional manner. Ensure staff maintain proper Customer Service Standards
  • Act in supervisory capacity as needed or scheduled, while also maintaining responsible for any functional role at the Customer Service Associate 1, 2 or senior level.
  • Supervise all Customer Service Associate levels.
  • Oversee transactions and provide approvals for certain transactions.
  • Act as back-up to any Store Supervisor level and Assistant Manager, as needed
  • Participates in employee reviews, hiring decisions, disciplinary decisions, and termination decisions
  • Ability to work proficiently at any Customer Service Associate level (see corresponding job description for CSA level duties)
  • To support Consumer Lending activities, MLO Number and following NMLS guidelines is required.
  • Becoming /maintaining status as a Notary is required.
  • Assist in training new employees
  • Complete all customer and systems transaction accurately and efficiently (for example but not limited to, deposits, withdrawals, cashing checks, research account information, place holds on accounts, on-line transfers, miscellaneous item processing; new account openings).
  • Completion of any management or leadership training deemed necessary and required by the Bank.
  • Balance cash drawer daily, accurately and efficiently; assist staff having issues with balancing their cash drawer.
  • Understand and accurately perform and/or supervise other operational duties within the store such as but not limited to; balance vault, ATM, Magic Money (see Store Operations Job Aid )
  • Proficient understanding bank products and services to be to strengthen customer relationships by cross promoting and selling other bank products and services that fit their needs; respond appropriately to customer inquiries; or to properly refer to other Bank Staff as needed
  • Understand and enforce Retail Banking policies and procedures and ensure compliance by staff
  • Accept assignments as required to maintain adequate staffing levels throughout Store system.
  • Ability to work evenings and weekends.
  • Comply with Truth in Lending and Safe Acts and NMLS standards regarding any lending activity falling with these regulations and guidelines, including properly applying for and renewing the MLO number, complying with any background checks associated with obtaining an MLO number, completing all required training as offered through Republic Bank University; as well as using the number properly in communications and documentation as noted in the Bank s policy.
  • Compliance with all regulatory requirements such as, but not limited to, BSA/AML, GLB/Privacy, Ethics for Bankers, and Pretext Calling and Identity Theft. Completion of Compliance Training to ensure understanding of these requirements, as outlined in the Bank s core curriculum and this positions specific curriculum on Republic Bank University.
  • Other duties as assigned REQUIREMENTS/QUALIFICATIONSEducation and Experience:
    • Associates degree preferred; High school diploma or equivalent required.
    • 4 years of Retail Banking experience with a minimum of 1 years of supervisory experience. Skills and Competencies:
      • Superior Customer service skills
      • Excellent communication skills, oral and written
      • Excellent interpersonal skills
      • Proficient computer skills, Microsoft Office: Outlook, Word and Excel; and Banking Systems
      • Ability to remain flexibility, adapt to a change environment, shift priorities as needed
      • Ability to multi-task and prioritize accordingly
      • Excellent problem resolution and decision making ability
      • Excellent people management skills
      • Proven initiative to be a self-starter and work with a proactive approach
      • Demonstrated ability to understand policy and procedure, including implementation and enforcement
      • Ability to work under minimal supervision
      • Professional appearance demeanor
      • Ability to maintain confidential customer and Bank information in a responsible and secure manner WORKING CONDITIONSTraditional office environment with no unusual work conditions; the bank maintains seven day a week operations with operational hours of Monday through Friday, 8 AM to 7 PM; Saturdays, 8 AM to 3 PM and Sundays 11 AM to 3 PM. All retail bank staff may be required to work any hours during normal operational hours and specific personal scheduling needs may not be available. PHYSICAL DEMANDSRepublic Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.
        • Lifting/carrying up to 10 lbs.
        • Manual dexterity for computer work
        • Speaking, hearing and vision are required to perform essential functions Exciting growth opportunities await you! Come join our Fanatic team!On Monday, June 27th, we'll be conducting interviews from 10 am-5 pm with our Talent Acquisition team and Retail Hiring Managers at The Marple Public Library located at 2599 Sproul Rd / Broomall, PA 19008We are a customer service focused organization that lives by our culture and principles, not just a bank.P - Promises are always KeptO - One to say yes, two to say no. Bump it up!W - Welcome everyone, make them feel specialE - Exceed customer expectations every timeR - Recover the Republic way, make every wrong Right!If this sounds like you, and the kind of organization you would like to join and grow with then please come out and join us for our Job Fair on Monday, June 27th, from 10am-5pm at The Marple Public Library located at 2599 Sproul Rd / Broomall, PA 19008. The Marple Public Library is not a partner or sponsor of Republic Bank.We have a variety of roles open for those with previous banking experience to those with no experience at all. Associated topics: associate director, controller, director finance, finance director, general operational manager, general operations manager, manage, operation, recruit, supervise

Keywords: My Republic Bank, Wilmington , Senior Bank Supervisor, Other , West Chester, Delaware

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