Service Desk
Company: LanceSoft Inc
Location: Dover
Posted on: August 6, 2022
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Job Description:
Job DescriptionThe Help Desk Analyst (HDA) provides Helpdesk
Level 2 Support by performing the skills listed below.HDA1Years of
Relevant Experience: 1 to 3 years field experiencePreferred
Education: 2 year associates degree or equivalent technical
studyRole Description:Provide assistance, support, and advice to
end users for accounting software, and systems.Provide hands-on
technical assistance to business users.Investigate and resolve
software problems of users.Serve as a contact for level 1
support.Determine whether problem is caused by software, or
system.Answer questions, applying knowledge of computer software,
systems, and procedures.Talk with technical and non-technical
co-workers to research problem and find solution.Asks user with
problem to use telephone and participate in diagnostic procedures,
using diagnostic software or by listening to and following
instructions.Experienced with a variety of call-tracking software
and systems.Ability to learn and work in various software
systemsFollow quality standards, and displays strong customer
service skills.Ability to work in a team environment.Complete
assigned tasks.Strong communication skills; both written and
spoken. Skill Required / Desired Amount of experience Prior
technical help desk support experience Required 3 years Prior
experience supporting applications Required 1 years Prior customer
service/phone experience Required 1 years Critical thinking and
problem solving skills in prior positions Required 1 years
Experienced with a variety of call-tracking software and systems.
Required 1 years
Keywords: LanceSoft Inc, Wilmington , Service Desk, Other , Dover, Delaware
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