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Service Desk

Company: LanceSoft Inc
Location: Dover
Posted on: August 6, 2022

Job Description:

Job DescriptionThe Help Desk Analyst (HDA) provides Helpdesk Level 2 Support by performing the skills listed below.HDA1Years of Relevant Experience: 1 to 3 years field experiencePreferred Education: 2 year associates degree or equivalent technical studyRole Description:Provide assistance, support, and advice to end users for accounting software, and systems.Provide hands-on technical assistance to business users.Investigate and resolve software problems of users.Serve as a contact for level 1 support.Determine whether problem is caused by software, or system.Answer questions, applying knowledge of computer software, systems, and procedures.Talk with technical and non-technical co-workers to research problem and find solution.Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.Experienced with a variety of call-tracking software and systems.Ability to learn and work in various software systemsFollow quality standards, and displays strong customer service skills.Ability to work in a team environment.Complete assigned tasks.Strong communication skills; both written and spoken. Skill Required / Desired Amount of experience Prior technical help desk support experience Required 3 years Prior experience supporting applications Required 1 years Prior customer service/phone experience Required 1 years Critical thinking and problem solving skills in prior positions Required 1 years Experienced with a variety of call-tracking software and systems. Required 1 years

Keywords: LanceSoft Inc, Wilmington , Service Desk, Other , Dover, Delaware

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