Customer Service Representative - Collection

Company: Russell Tobin
Location: Wilmington
Posted on: September 24, 2022

Job Description:

As a Customer Service Representative in the Financial Assistance (FA) Collections team, you will be assisting our card customers with the resolution of their past due status through contact by phone, e-mail or through our website. Loss prevention, compliance adherence and customer satisfaction are the primary drivers within the BFA Department. You will be responsible for both inbound and outbound calls, solving issues and educating customers on specific account information and addressing customer concerns. The Care call center is a 24/7 operation and non-traditional shifts may be anticipated (i.e. non-standard business hours or weekends). What we're looking for: --- High School Diploma or equivalent --- 1+ years of experience in customer service/call center experience --- Excellent oral communications skills and written skills --- Extremely customer-focused; positive with a professional attitude Skills that will help you in the role: --- Strict attention to detail, understands importance of accuracy and responsiveness --- Good PC and internet skills with very good organization and work prioritization skills --- Banking or credit card experiences a strong plus --- Sales experience is preferred for cross selling, up selling and down selling Where will you be working? On the Wilmington campus, you'll find a full-service caf--; recreational rooms complete with snacks, ping-pong, and foosball tables; plus, free parking. We pride ourselves on our inclusive culture focused on celebrating the diversity of all our colleagues! The Henderson campus also offers plenty of opportunities to get involved and give back to our community. Job Requirements:What will you be doing? --- You will be receiving inbound phone calls from customers and service their needs effectively and efficiently.--- Listening actively and establishing rapport with our customers--- -Understanding -and analyzing customer needs while still adhering to compliance regulations and security policies

Keywords: Russell Tobin, Wilmington , Customer Service Representative - Collection, Other , Wilmington, Delaware