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Customer Service Representative - Bilingual Spanish

Company: Barclays
Location: Wilmington
Posted on: November 25, 2022

Job Description:

Customer Service Representative - Bilingual Spanish


As a Spanish Speaking Barclays Customer Service Representative, you will be delivering the highest standards of customer service and creating exceptional experiences by actively listening and establishing rapport with our customers. You will be joining our Customer Care team and upon successful completion of our language assessment and core training/integration program, you will join our bilingual Spanish team, in which you will receive an enhanced rate for all hours worked as a Bilingual agent. You will have the opportunity to utilize your language skills on a daily basis as you will be interacting with both our English and Spanish speaking customers and offering to conduct communications in their preferred language.

When you'll work:

The Care call center team hours of operation are as follow: 8:30 AM to 10:30 PM ET. Our organisation works to offer a variety of weekly shifts, including non-standard business hours and/or weekends.

What you'll get in return:

A reward package is offered which can be tailored to your own needs. A competitive salary starting at $47,840 plus a pay differential on all hours worked as a confirmed Bilingual agent, opportunities to earn incentive payments and a training completion bonus of $500. We offer a range of benefits that support you and your family from day one including medical, dental, vision, life insurance options, disability coverage, 401(k) retirement plan, family planning benefits including fertility coverage and adoptive assistance, recognition plans and competitive discount programs.

We are keen to see our people succeed and offer ample learning and development opportunities, recognition programs and tuition reimbursement. Financial and academic assistance can be provided if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role. We continue to support the financial well-being of our colleagues by offering additional benefits to colleagues with student loan debt via our Barclays Student Loan Support Program. This program was created to assist eligible colleagues with repaying their student loans, we will provide $100 per month in student loan repayment benefits directly to the loan servicer.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

* Providing support to our English and Spanish speaking customers in their preferred language

* Receiving inbound phone calls from customers and servicing their needs effectively and efficiently

* Listening and establishing rapport with our customers

* Understanding and analyzing customer needs while adhering to compliance regulations and security policies

* Responding to queries in an efficient and timely manner

What we're looking for:

* Fluent in Spanish, both verbal and written, either a native speaker or a language qualification

* Fluent in English, both verbal and written, either a native speaker or a language qualification

* 1 years' experience in a customer service or call center role

* Determined and customer-focused with a positive and professional attitude

Skills that will help you in the role:

* Attention to detail, an understanding of the importance of accuracy and responsiveness

* Proficient with internet skills with excellent organization and work prioritization skills

* Knowledge in Banking or credit card experience

Where will you be working?

We offer a hybrid working model consisting of a mix of remote and on-site days, the bulk being remote. Our hybrid model gives us the best of both worlds, one that retains the positives of home working, providing greater flexibility and the space to focus, plan and strategize. While the time in the office provides an environment for learning, innovation, relationship building and collaboration. Hybrid working gives you the flexibility to shape your week as is best for you - and you still have the benefit of seeing your colleagues face-to-face in central locations.

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

Please note should you be successful in your application; Barclays will verify the content of the resume you have submitted via a third-party screening provider (HireRight).

HireRight will contact former employers, schools or universities stated on the resume to confirm the accuracy of the content, including dates. Inaccuracies or overstatements could result in the withdrawal of any offer, so please ensure your resume is an accurate reflection of your career and education history.

Keywords: Barclays, Wilmington , Customer Service Representative - Bilingual Spanish, Other , Wilmington, Delaware

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