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Call Center Customer Service Representative

Company: SunWise Family Dermatology & Surgery
Location: Middletown
Posted on: November 25, 2022

Job Description:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

*Responsibilities*
* Manage large amounts of inbound and outbound calls in a timely manner
* Follow communication "scripts" when handling different topics
* Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
* Seize opportunities to upsell products when they arise
* Build sustainable relationships and engage customers by taking the extra mile
* Keep records of all conversations in our call center database in a comprehensible way
* Frequently attend educational seminars to improve knowledge and performance level
* Meet personal/team qualitative and quantitative targets

*Skills*
* Previous experience in a customer support role
* Track record of over-achieving quota
* Strong phone and verbal communication skills along with active listening
* Familiarity with CRM systems and practices
* Customer focus and adaptability to different personality types
* Ability to multi-task, set priorities and manage time effectively
* High school degree

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Paid training
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday

COVID-19 considerations:
All patients and employees are required to wear face masks. Covid 19 Vaccine is required for all employees.

Ability to commute/relocate:
* Middletown, DE 19709: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: SunWise Family Dermatology & Surgery, Wilmington , Call Center Customer Service Representative, Other , Middletown, Delaware

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