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Dispatcher/Customer Service

Location: Dover
Posted on: November 25, 2022

Job Description:

Service Energy is seeking an experienced HVAC dispatcher.. Primary responsibilities include customer service, communicating with customers to determine their needs, scheduling and notifying service technicians of work order assignments using dispatching software. Other duties include processing work orders once completed by service technicians, as well as other office related tasks. Previous dispatching and customer service experience a plus.

Qualified Candidates are expected to:

* Maintain a professional and courteous demeanor while speaking with customers and service technicians
* Perform well under pressure
* Identify and handle the urgency of each task
* Multi-task while paying close attention to detail
* Have basic knowledge of computers
* Possess strong interpersonal skills such as communication, problem solving, and organization
* Perform a variety of tasks
* General office duties which may include filing, sorting, answering phones in a CSR role, greeting customers, etc.

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Vision insurance
* Day shift
* Monday to Friday
* On call
* Overtime

* Dispatching: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: SERVICE ENERGY, Wilmington , Dispatcher/Customer Service, Other , Dover, Delaware

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