WilmingtonDERecruiter Since 2001
the smart solution for Wilmington jobs

Customer Support Representative

Company: DFS
Location: Kennett Square
Posted on: November 27, 2022

Job Description:

*The CSR is responsible for handling **calls from new and existing customers regarding a variety of requests. Using their knowledge of **products, incentives and services, as well as great customer service skills, they address issues, **provide support and offer information to keep customers satisfied and retain business.*

*DUTIES AND RESPONSIBILITIES: *
* Answer calls and respond to emails.

* Handles customer inquiries both telephonically and by email.

* Research required information using available resources.

* Manage and resolve customer complaints.

* Provide customers with product, incentive and service information.

* Enter new customer information into the system.

* Process and mail out incentives

* Identify and escalate priority issues.

* Routine calls to appropriate resource.

* Contacts all patients to determine product, incentive and service needs are complete.

* Ensures all necessary product, incentive and service supplies are delivered in an appropriate time frame.

* Maintains detailed and accurate patient records in compliance with all CHAP policy and procedures.

* Complete call logs.

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:
* 8 hour shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: DFS, Wilmington , Customer Support Representative, Other , Kennett Square, Delaware

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Delaware jobs by following @recnetDE on Twitter!

Wilmington RSS job feeds