Customer Support Representative

Company: DFS
Location: Kennett Square
Posted on: November 27, 2022

Job Description:

*The CSR is responsible for handling **calls from new and existing customers regarding a variety of requests. Using their knowledge of **products, incentives and services, as well as great customer service skills, they address issues, **provide support and offer information to keep customers satisfied and retain business.*

*DUTIES AND RESPONSIBILITIES: *
* Answer calls and respond to emails.

* Handles customer inquiries both telephonically and by email.

* Research required information using available resources.

* Manage and resolve customer complaints.

* Provide customers with product, incentive and service information.

* Enter new customer information into the system.

* Process and mail out incentives

* Identify and escalate priority issues.

* Routine calls to appropriate resource.

* Contacts all patients to determine product, incentive and service needs are complete.

* Ensures all necessary product, incentive and service supplies are delivered in an appropriate time frame.

* Maintains detailed and accurate patient records in compliance with all CHAP policy and procedures.

* Complete call logs.

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:
* 8 hour shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: DFS, Wilmington , Customer Support Representative, Other , Kennett Square, Delaware