Subscription Renewals Representative

Company: Bentley Systems
Location: Exton
Posted on: November 26, 2022

Job Description:

Bentley Systems

Location: Exton, PA

Position Summary

Bentley Systems is seeking a Subscription Renewals Representative who will be a key member of a team responsible for following up on contract renewals in our Financial Operations department. As a key member of the team, the Subscription Renewals Representative will be handling disputes, service requests and other activities related to subscription renewals. If you are an individual with exceptional organizational and communication skills with strong relationship skills, we would love to hear from you!

Your Day-to-Day

• Contacting current SELECT subscribers to secure renewal of software maintenance program (Bentley SELECT).
• Positioning the SELECT program's features and benefits for the user with the goal maintaining the SELECT program.
• Communicating current SELECT program offerings.
• Discussing loss mitigation strategies with internal and external customers as to reduce the potential for loss of Bentley SELECT including Portfolio Balance, Inactive, License Surrender and/or Cancellation.
• Processing any/all applicable paperwork required when loss mitigation is confirmed.
• Providing notice to Sales/Management of loss mitigation and value for sale impact.
• Responding to user (includes internal and external Bentley users) inquiries/requests.
• Processing Service Request(s) and Dispute Cases as assigned.
• Being knowledgeable in the use of SAP CRM database, SAP Interaction Center, ReportTool
  
  What You Bring To The Team
  
  • Preferred experience in SAP/CRM and understanding of Contract processes. Government knowledge/experience not required.
  • Excellent people and communications skills
  • Team player
  • Strong relationship skills and the ability to work through long renewal cycles.
  • Organizational skills, time management skills and ability to work independently are a must
  • Self-starter who is driven to achieve more
  • Able to easily and clearly explain processes to users
  • Able to process Disputes/Service Requests and Renewal Calls in a timely manner and with few mistakes
  • Open to constructive criticism, learns from mistakes
  • Able to learn new skills quickly and adopt changes
    
    What We Offer
    
    • Competitive Salary and excellent benefits.
    • Collaborative and cooperative working environment.
    • Being part of the world-leading software company providing solutions for architecture, engineering and construction.
    • Social, Team building and wellness events.
    • Colleague recognition awards.
      
      About Bentley Systems
      
      Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure - sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geoprofessional software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries.
      
      www.bentley.com
      
      Equal Opportunity Employer
      
      Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.
      
      Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
      
      Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice
      
      Request an Accommodation
      
      As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com
      

Keywords: Bentley Systems, Wilmington , Subscription Renewals Representative, Other , Exton, Delaware