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Fraud Risk Officer - Digital Communications Analysis Lead - Hybrid

Company: Citi
Location: Kelton
Posted on: November 26, 2022

Job Description:

The Fraud Digital Communications Analytics Lead will be responsible for all data analysis and reporting related to fraud digital communications self-servicing within the US. The candidate will be responsible for impact analysis associated with digital communication projects and driving improvements to optimize our reporting and control processes. They will also be tasked with completing analyses to optimize contact strategy and self-servicing capabilities, development of performance dashboards for business reporting and KIs, as well as, ad-hoc data support for fraud. The candidate will need to be familiar with the subtle nuances of each business area supported. This role will also provide support to the organization's Application Leads, Testing Team Manager and Internal Channels Lead.

Responsibilities include:

--- Leverage data driven analytics to make appropriate recommendations for change and optimization

--- Develop, maintain, and monitor all control MIS for platform alarms and process health as well as compliance monitoring for audits.

--- Partnering with application leads to define and monitor success metrics in order to monitor performance of implemented changes.

--- Produce core MIS packages as well as control monitoring for self-servicing channels

--- Ensure compliance with TCPA regulations around automated contact processes

--- Ensure appropriate business cases exist for all initiatives

--- Complete analysis to identify opportunities to optimize contact strategies and response rates to maximize digitization and straight through processing rates.

--- Develop test and control recommendations to evaluate new contact strategies and device sequencing

--- Engagement with key partners in the policy, analytics and operational areas to develop requirements for new reporting or ad-hoc data support needs related to digital communications

--- Oversee daily reporting activities related to fraud digital communication servicing across NAM

--- Oversight to ensure quality of execution and accuracy of all business reporting

--- Identify data needs to improve monitoring and reporting and champion efforts to map new data into data warehouse and self-servicing platforms

--- Assist with production incident remediation and reconciliation on an ad-hoc basis

--- Drive automation of daily, weekly, monthly MIS and removal of redundancies and manual processes

--- Development of reporting dashboards to highlight key business performance and opportunities for improvement


  • 5+ years analysis experience or related field and exposure to Financial Services industry
  • SAS/SQL experience or other analytical software experience
  • Credit Card and/or Retail Banking experience preferred; Risk/Fraud Management Experience
  • SharePoint administration a plus Education:
    • Bachelor's/University degree, Master's degree preferred
      This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


      Job Family Group:

      Risk Management -

      Job Family:

      Fraud Risk

      Time Type:

      Full time

      Primary Location:

      Wilmington Delaware United States

      Primary Location Salary Range:

      $106,630.00 - $159,940.00

      Citi is an equal opportunity and affirmative action employer.

      Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

      Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

      View the " EEO is the Law " poster. View the EEO is the Law Supplement .

      View the EEO Policy Statement .

      View the Pay Transparency Posting


      Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Wilmington , Fraud Risk Officer - Digital Communications Analysis Lead - Hybrid, Other , Kelton, Delaware

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