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Scheduling Coordinator

Company: HomeWell Care Service of Sussex County
Location: Smyrna
Posted on: January 25, 2023

Job Description:



Do you want to be treated with the respect you deserve? At HomeWell Care Services we treat our employees with dignity, compassion and respect. Join a team that strives to make a difference in the daily lives of disabled seniors and adults to allow them to maintain safely in their homes.

We are looking for a compassionate scheduling coordinator to be a part of our team and join us in our mission of enhancing seniors and disabled adults lives, one day at a time. The Scheduling Coordinator is responsible for the staffing of all client service hours. This position ensures that shifts are staffed with qualified caregivers whose skill and availability matches client needs and that new assignments and/or scheduling changes are effectively communicated with caregivers and clients.

Essential Duties & Responsibilities:

Schedule client shifts with eligible caregivers whose knowledge, skill and availability matches the service needs of the client.

Communicate new assignments and/or scheduling changes to caregivers and clients.

Maintain accurate schedules for clients in the agencys CRM system.

Maintain accurate contact information and availability for caregivers in the agencys CRM system.

Document events in the agencys CRM system.

Regularly review completed shift logs, verifying discrepancies from originally scheduled shift hours; notify Director of any payroll or billing concerns.

Monitor missed/late shift clock-ins and immediately contact the scheduled caregiver to confirm arrival at the clients residence.

Monitor caregiver scheduled hours for potential overtime; notify Director if overtime hours are needed.

Promptly notify Director of staffing changes, scheduling issues and reported client issues.

Provide ongoing feedback to Director regarding status of eligible and available caregivers to ensure recruitment activities meet the agencys scheduling needs.

Serve as the agency liaison for caregivers, promoting a culture of engagement.

Regularly communicate with eligible caregivers to confirm availability, desired hours, contact information and satisfaction with the agency, with increased focus during the first 90 days of employment.

Ensure caregivers feel properly appreciated, supported and recognized.

Qualifications and Skills:

Two years of related experience; knowledge of HR, scheduling and/or health care preferred.

High school graduate

Must provide proof of current TB testing is required

Must pass a criminal background check & drug screening

Are mature, caring, punctual and reliable

Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.

Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.

Able to exercise initiative, problem solve and apply sound judgment.

Able to work under pressure and manage multiple demands simultaneously.

Must present a positive and professional business image.


We are an Equal Opportunity Employer (EOE)

We provide liability insurance

We provide workers compensation

We provide flexible schedules

Advancement opportunities

We offer medical insurance & supplemental coverage

Paid Time Off (PTO) Benefits

Eligible for overtime and holiday pay

Keywords: HomeWell Care Service of Sussex County, Wilmington , Scheduling Coordinator, Other , Smyrna, Delaware

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