Scheduling Coordinator
Company: HomeWell Care Service of Sussex County
Location: Smyrna
Posted on: January 25, 2023
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Job Description:
HomeWell Care Service of Sussex County - IMMEDIATE NEED FOR
SCHEDULING COORINATOR FULL TIME
SERVICES KENT COUNTY & NEW CASTLE COUNTY
Do you want to be treated with the respect you deserve? At HomeWell
Care Services we treat our employees with dignity, compassion and
respect. Join a team that strives to make a difference in the daily
lives of disabled seniors and adults to allow them to maintain
safely in their homes.
We are looking for a compassionate scheduling coordinator to be a
part of our team and join us in our mission of enhancing seniors
and disabled adults lives, one day at a time. The Scheduling
Coordinator is responsible for the staffing of all client service
hours. This position ensures that shifts are staffed with qualified
caregivers whose skill and availability matches client needs and
that new assignments and/or scheduling changes are effectively
communicated with caregivers and clients.
Essential Duties & Responsibilities:
Schedule client shifts with eligible caregivers whose knowledge,
skill and availability matches the service needs of the client.
Communicate new assignments and/or scheduling changes to caregivers
and clients.
Maintain accurate schedules for clients in the agencys CRM
system.
Maintain accurate contact information and availability for
caregivers in the agencys CRM system.
Document events in the agencys CRM system.
Regularly review completed shift logs, verifying discrepancies from
originally scheduled shift hours; notify Director of any payroll or
billing concerns.
Monitor missed/late shift clock-ins and immediately contact the
scheduled caregiver to confirm arrival at the clients
residence.
Monitor caregiver scheduled hours for potential overtime; notify
Director if overtime hours are needed.
Promptly notify Director of staffing changes, scheduling issues and
reported client issues.
Provide ongoing feedback to Director regarding status of eligible
and available caregivers to ensure recruitment activities meet the
agencys scheduling needs.
Serve as the agency liaison for caregivers, promoting a culture of
engagement.
Regularly communicate with eligible caregivers to confirm
availability, desired hours, contact information and satisfaction
with the agency, with increased focus during the first 90 days of
employment.
Ensure caregivers feel properly appreciated, supported and
recognized.
Qualifications and Skills:
Two years of related experience; knowledge of HR, scheduling and/or
health care preferred.
High school graduate
Must provide proof of current TB testing is required
Must pass a criminal background check & drug screening
Are mature, caring, punctual and reliable
Must possess excellent written and verbal communication skills,
telephone etiquette, and be able to interact effectively with
persons from diverse backgrounds with a strong customer service
orientation.
Must possess exceptional organizational skills and follow-through
and be comfortable utilizing various technologies and computer
programs.
Able to exercise initiative, problem solve and apply sound
judgment.
Able to work under pressure and manage multiple demands
simultaneously.
Must present a positive and professional business image.
Benefits:
We are an Equal Opportunity Employer (EOE)
We provide liability insurance
We provide workers compensation
We provide flexible schedules
Advancement opportunities
We offer medical insurance & supplemental coverage
Paid Time Off (PTO) Benefits
Eligible for overtime and holiday pay
Keywords: HomeWell Care Service of Sussex County, Wilmington , Scheduling Coordinator, Other , Smyrna, Delaware
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