Systems Support Engineer I
Company: Red River
Location: Dover
Posted on: January 26, 2023
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Job Description:
The Systems Support Engineer I is primarily responsible for
working on a team at the Red River Service Desk located in
Chantilly VA. This position will handle technical support requests
directly from customers and collaborate with field engineers and
extended teams. The engineer is responsible for maintaining user
uptime and improving their computing experiences through effective
maintenance, problem identification and resolution activities.
Candidates must be energetic, focused and have good communication
skills. Candidates also should have a strong motivation to learn
new technologies and follow processes. This position requires
dedication, persistence, effective utilization of provided
resources and the ability to deliver superior customer service.
This position will report to a technical Team Lead.**Essential
Duties and Responsibilities:**+ Experience with desktop operating
systems+ Experience with Office365 Administration, included
exchange, OneDrive, SharePoint and teams+ Assist with taking
inbound client phone calls from the call center and working with
these end users to resolve issues.+ Daily management of personal
queue of assigned support tickets and tickets and focusing on
meeting ticket SLA's to achieve performance targets+ Email
Administration with basic level of user management including
configuring new accounts, password resets, and troubleshooting user
login, profile and permission issues+ Basic virtualization
Administration and architecture knowledge such as rebooting virtual
machines, allocating necessary resources, and maintaining the
hypervisor+ Basic domain functionality experience with Active
Directory functionalities, Group Policy, DNS, and DHCP+ High level
experience and knowledge of Windows and Mac operating systems+
Basic knowledge of Backup Solutions+ Basic knowledge of
troubleshooting Remote Desktop Services and VPN+ Basic
understanding of core network components+ Maintaining standards and
documentation on an ongoing basis as products and technologies
evolve+ After-hours and weekend support may be requested from time
to time and compensated accordingly**Minimum Experience and
Certifications**+ Minimum 1 years of IT experience with IT
administration and support experience with windows administration
and management of Active Directory, DHCP, DNS, Group policy+
Previous Experience in a fast-paced consulting or MSP environment
as plus**Education and Certifications**+ Bachelor's degree desired+
Desired certifications: CompTIA A+, Network+, OR Microsoft MCSA
certifications, MS Azure Fundamental AZ900, AWS Cloud Practitioner,
MS 365 Certified Fundamental MS-900**Additionally, an ideal
candidate will possess:**+ Strong consulting and communication
skills+ Confidence and experience in front of clients+ Strong
ability to work in a team-based environment+ Ability to be a
self-starter and possess good time management skillsRed River
offers a competitive salary, excellent benefits and an exceptional
work environment. You can review our benefit offerings here
(https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf)
. If you are ready to join a growing company, please submit your
resume and cover letter (optional).**EOE M/F/DISABLED/Vet**Red
River is an equal opportunity employer and makes employment
decisions based on business needs, job requirements and individual
qualifications, without regard to race, color, religion, national
origin, sex (including pregnancy), sexual orientation, gender
identity or expression, marital status, age, family medical history
or genetic information, disability, past or present military
service, or any other characteristics protected under the laws
applicable in the locations where Red River operates. Red River
will not tolerate discrimination or harassment based on any of
these characteristics._Red River does not accept unsolicited
resumes from individual recruiters or third party recruiting
agencies in response to job postings or otherwise. Placement fees
will not be paid to any recruiter unless Red River has an active
agreement in place with the recruiter and such a request has been
made by the Red River Talent Acquisition team and such candidate
was submitted to the Red River Talent Acquisition Team via our
Applicant Tracking System. Any unsolicited resumes or other data
submitted to Red River in violation of this policy may be used by
Red River without obligation to pay any fees of any kind to the
recruiter._Red River brings together the ideal combination of
talent, partners and products to disrupt the status quo in
technology and drive success for business and government. Red River
serves organizations well beyond traditional technology
integration, with more than 20 years experience in security,
networking, analytics, collaboration, mobility and cloud solutions.
Our operations, support, sales and technical teams all work
together to create a positive impact on citizens, soldiers,
consumers and employees. That's what it means to Rock the Red. Are
you ready?+ We work with purpose, looking to disrupt the status quo
in meaningful ways.+ We act with integrity, showing respect for all
and demonstrating our commitment to ethics+ We value collaboration
and work as a team to accomplish goals+ We elevate creativity, and
support curiosity to re-imagine the use of technology+ We have a
strong work ethic, and seek continuous improvement in all we do+ We
embrace philanthropy, working together to drive positive change and
lasting impact within communities around us
Keywords: Red River, Wilmington , Systems Support Engineer I, Other , Dover, Delaware
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