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Business Process / Systems Operations Specialist - Remote

Company: Agilent
Location: Wilmington
Posted on: January 26, 2023

Job Description:

Job DescriptionJoin Agilent's fast paced Service division. This is an exciting opportunity to transform Agilent's service operations model and customer experience. The main responsibility for this position is to develop operational capabilities to drive significant growth and scale for the service business. You will manage the development and delivery of large enterprise solutions by transforming broad concepts into structured programs, leading the design and delivery of multi-national/multi-channel projects, delivering solutions for complex, high impact challenges. In addition, this position will drive globalization of service processes and cost reduction. This individual will work closely with division and field leadership across field service teams to drive successful development and execution of programs. The primary responsibility for this position is to develop operational capabilities to drive significant growth and scale for the service business. The role will be responsible for Smart Process Automation (SPA) and eCommerce operations.Responsibilities:---Lead cross functional digital programs in partnership with IT, division, and regional field teams---Build transformational digital operations capabilities across processes and enterprise systems.---Lead Executive level governance and other cross-functional team meetings---Partner with Field service teams to identify and drive globalization/standardization of process as well as cost reduction opportunities---Partner with cross functional digital leads and Field Service teams to monitor operational health and to identify continuous improvement opportunities, for both customer experience and cost savings. ---Capture requirements, document process flows, and recommend solutions to implement and enhance business systems and processes---Solves organizational information problems and recommends improvements based on an analysis of the organization's business needs---Responsible for understanding the underlying business practices that drive business processes and how it relates to enterprise business systems such as SAP---Responsible for the evaluation, piloting, and implementation of industry best practices and new trends in automation such as intelligent automation---Provide domain knowledge expertise in cross-functional programs and projects in partnership with IT, division, and regional field teams---Translate business requirements into prioritized design documents for IT solution implementation.---Participate in the review and redesign of business and workflow processes, updating policies and procedures manuals, testing business systems, and prepare internal communications and assisting with the development of user training---Engage in Systems architecture design discussion and consult with Business Architect as needed. ---Design and develop solutions across a highly complex, cross functional organization---Leadership, influence, and outstanding communication skills, SAP CRM and ECC familiarity, broad business knowledge, creativity, and an exceptional work ethic are critical traits for success in this role.QualificationsBachelor's degree in Business, Engineering, Chemistry, Biology, BioChemistry, or equivalentExperience working at an analytical instrument, scientific, or technology company preferred8+ years of Operations, program, project, or process managementDemonstrated change leader and influencer is highly desirableExperience with SAP ECC and CRM modules highly desirableDemonstrated ability to develop strategic solutions, programs, and project plansDemonstrated ability to develop and drive continuous improvement programsHaving broad expertise or unique knowledge in the area of Field Service, Service contracts, and Help Desk is highly desirableDemonstrated ability to consultatively synthesize varied requirements and develop simple global solutionsExcellent verbal & written communication skills, with experience communicating to executive level desirableExperience with Six Sigma and/or Lean principals preferredExperience working with international teams preferredPreferred Geo LocationThe United States or Europe (Remote)The US pay range for this full-time position is $105,840.00 - $195,143.00/yr, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum new hire pay for the position across the relevant US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Additional details are available at: https://careers.agilent.com/locations/americas/united-states/Agilent employees in this customer-facing role in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19 and comply with any additional applicable customer health and safety requirements (e.g., COVID-19 boosters, testing, etc.), unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law. Other Agilent employees may be required to be vaccinated against COVID-19 in accordance with applicable law. Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.For more information about equal employment opportunity protections, please see all of our notices for EEO below.Option to Work RemoteYesTravel Required10% of the TimeShiftDayDurationNo End DateJob FunctionServices & Support

Keywords: Agilent, Wilmington , Business Process / Systems Operations Specialist - Remote, Other , Wilmington, Delaware

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