Xfinity Retail Sales Consultant
Company: Comcast
Location: Dover
Posted on: January 27, 2023
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Job Description:
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast. Job Summary Responsible
for assisting and consulting with customers on our products and
services by utilizing knowledge, skills and technology to achieve a
world class sales and service experience Works with moderate
supervision/guidance. Is accountable for individual results and
impact on team. Job Description Core Responsibilities *
Passionately represents products and services by sharing and
demonstrating product and sales know-how with customers. Provides
product demonstrations to educate customers on full product
capabilities to increase their experience. Takes a customer-first
approach with all customer interactions. Listens and evaluates
customer needs and provides appropriate solutions. Achieves sales
and customer experience goals and objectives. Provides
comprehensive customer onboarding activities and ensures customers
fully understand how to use and handle all company
products/services and gains their consent.
* Performs operational and administrative tasks. Partners with
customer care to resolve customer issues, as appropriate.
* Consistently demonstrates sales excellence and professionalism
with integrity and a warm and friendly demeanor to customers and
teammates.
* Align with all company and retail operational policies and
procedures.
* Completes training requirements and engages in team huddles and
learning. Knows and understands sales compensation plan and its key
elements.
* Able to work a flexible schedule that includes evenings,
weekends, holidays, variable schedule(s) and overtime as needed.
May be asked to work in alternate stores outside of home base
store. Regular, consistent and punctual attendance. Able to carry
and lift up to 25 pound boxes, stand and move about the store
constantly. Other duties and responsibilities as assigned.
Employees at all levels are encouraged to: * Understand our
Operating Principles; make them the guidelines for how you do your
job
* Always improving the customer experience - think and act in ways
that put our customers first, give them detailed digital options at
every touchpoint, and make them promoters of our product
packages.
* Know your stuff - be hardworking learners, users, and advocates
of our groundbreaking technology, products, and services,
especially our digital tools and experiences
* Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making callbacks and helping us elevate
opportunities to do better for our customers
* Strives for outstanding results and drives growth. Respect and
promote diversity and inclusiveness. Do what's right for each
other, our customers, investors, and our communities! Win as a team
- make big things happen by working together and being open-minded.
What are the BENEFITS of Comcast? * Development and Advancement
Opportunities
* Parental Leave
* Vacation
* Employee Resource Groups
* Day 1 Medical/Dental/Vision Insurance
* 401k Matching
* Discounted Services (must reside in the footprint)
* Many more benefits and perks! Disclaimer: * This information has
been crafted to indicate the general nature and level of work
performed by employees in this role. It is not crafted to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications. Comcast is an
EOE/Veterans/Disabled/LGBT employer Comcast is proud to be an equal
opportunity workplace. We will consider all qualified applicants
for employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, national origin, disability,
veteran status, or any other basis protected by applicable law.
Education High School Diploma / GED Certifications (if applicable)
Relevant Work Experience 2-5 Years Salary: Base Pay: $16.00 Total
Target Compensation (Base Pay plus Targeted Commission): $23.69 Our
sales compensation programs offer the potential for significant
upside above targeted earnings for those who overachieve their
sales targets. Base pay is one part of the Total Rewards that
Comcast provides to compensate and recognize employees for their
work. Most sales positions are eligible for a Commission under the
terms of an applicable plan, while most non-sales positions are
eligible for a Bonus. Additionally, Comcast provides best-in-class
Benefits. We believe that benefits should connect you to the
support you need when it matters most, and should help you care for
those who matter most. That's why we provide an array of options,
expert guidance and always-on tools, that are personalized to meet
the needs of your reality to help support you physically,
financially and emotionally through the big milestones and in your
everyday life. Please visit the compensation and benefits summary
on our careers site for more details.
Keywords: Comcast, Wilmington , Xfinity Retail Sales Consultant, Other , Dover, Delaware
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