Applications Engineer
Company: Bender, Inc
Location: Exton
Posted on: January 27, 2023
Job Description:
Description:About BenderFor over 75 years, Bender has been a
market leader in providing electrical safety equipment to
industries worldwide. Our wide portfolio of cutting-edge products
ensure that people, equipment, and facilities worldwide are
protected with the latest in electrical safety technology. Our
worldwide network of over 70 offices, representatives, and partners
offer comprehensive product, application, and technical
support.Bender's core competence is electrical safety. With
expertise in virtually every industry, Bender provides both the
products and knowledge to meet the demands for customer-specific
solutions. Always on the cutting edge, our portfolio of electrical
safety solutions focus on a wide range of industries, from mainstay
industries such as hospitals, mining, and manufacturing, to newly
developed industries such as solar, wind, and electric vehicles.
Our ongoing research and development in virtually all industries
ensures that no matter the application, you can count on Bender to
be your partner in electrical safety. BenefitsAt Bender Inc. we
believe in providing a generous benefits package to our employees
to help cover the always rising medical costs and keep their out of
pocket spend very low. Bender Inc. covers 100% of insurance
premiums for Medical, Dental, and Vision for eligible employees and
their qualifying dependents. The benefits we offer to our employees
include: - Medical (including prescription plan) - Dental - Vision
- Short-Term Disability - Long-Term Disability - Health Care and
Dependent Care Spending Account - Life Insurance - Safe Harbor 401k
Plan, where the company contributes 3% of annual salary. - Employee
Assistance Program - Vacation & PTO - Paid Maternity/Parental Leave
- 12 Paid Holidays - Flexible Work Schedules - with a great balance
of working from home and in the office.Main Duties and
Responsibilities
- Responsible for the creation of quotes and project proposals
for all Bender products.
- Actively assist internal and external stakeholders (Sales
members, Reps, Customers, etc. ) with product selection,
application assistance and troubleshooting.
- Responsible for the completion of the order validation
processes for the industries and products assigned.
- Provides technical support (Level 2) for inquiries from
internal and external stakeholders (Sales members, Reps, Customers,
etc.)
- Ensure customer technical cases and inquiries are resolved with
support of internal and external stakeholders, act as the
middle-man to support organization to ensure client escalations are
addressed in due time.
- Ensure accuracy and compliance of CRM database quality.
- Assist and provide input for the creation of training modules,
blogs, webinars, etc.
- Follow all Bender Inc. Safety Policies and Procedures, as well
as the safety requirements of our customers where applicable.Other
Duties
- Over Night Travel (5%)
- Occasionally attend Trade Shows and Working Group
Meetings.
- Support Channel Partner On-Boarding Training Management and
Education.
- Customer Visits: Troubleshooting/Testing and/or Education when
requested by Regional Sales Managers.
- Back-up for Order Entry, sales customer inquiries and Level 1
technical support when applicable.
- Responsible for reducing the number of obsolete products used
by recommending and quoting newer product offerings or the most
relevant alternative.
- Suggest modifications for more efficient, streamlined processes
and contribute to standard operating procedure creation.
- Creation of project submittals per customer request as
needed.
- Complete reports & metrics as required by
management.Requirements:Educational and Experience Requirements
- Bachelor's Degree (Electrical Engineering Preferred) or
equivalent experience
- 1+ years' related experience preferred
- Familiar with industry standard, including NFPA 70, NEC, UL
Standards, IEC standards, and other standards related to electrical
equipment
- Understanding of electrical systems including single & three
phase AC and DC systems
- Ability to read/understand schematic drawings, panel schedules
and specifications preferred
- SAP and Salesforce experience preferred
- Highly efficient with Microsoft Excel, Word, OutlookOther
Requirements
- Negotiation skills
- Interpersonal skills
- Customer orientation
- High ethical & moral standards
- Strong communication skills (written/oral)
- Ability to multitask
- Willingness to learn new things
- Ability to work with a teamThe above statements and information
is intended to describe the general nature and level of work being
performed. They are not intended to be construed, as an exhaustive
list of all responsibilities, duties, skills required of personnel
so classified. Nothing in this document is intended to exclude the
opportunity for modifications or adjustment to the job or the
manner of performing it consistent with the requirement to provide
reasonable accommodations to the disabled. With or without
accommodation, the essential functions must be performed. Employees
unable to accomplish any functions may request reasonable
accommodation's pursuant to the Americans with Disability Act. In
addition, employee must follow all Bender Inc. Safety Policies and
Procedures, as well as the safety requirements of our customers
where applicable.We are an Equal Opportunity
Employer.PM21PI201859309
Keywords: Bender, Inc, Wilmington , Applications Engineer, Other , Exton, Delaware
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