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Partner Channel Incident Support Lead

Company: JPMorgan Chase Bank, N.A.
Location: Wilmington
Posted on: January 27, 2023

Job Description:

As a member of our Partner Channel support group we look first and foremost for people who are passionate around solving problems. You will be required to partner with Relationship Managers and Technology on a daily basis. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our all our customers. As an Incident Support Lead in Partner Channel Integrations, you will work in the the support team in servicing requests and resolving problems across Chase Co-Brand and Branded card partners. You will be at the intersection of relationship management and technical support, your experience managing issues across groups will be critical. You and your team will be responsible for providing ownership and follow-up to the key stakeholders. Key Responsibilities:

  • Remains knowledgeable of company's products to facilitate integration
  • Provide implementation management, boarding/integration support for partners
  • Responsible for the accurate delivery of partner facing documentation packages
  • Research implementation impediments that impact the on boarding of partners
  • Communicates with a variety of decision-makers to evaluate needs and propose solutions
  • Maintains electronic records, status reports, pipelines and other administrative duties as required
  • Communicates with internal and external stakeholders of status and progress of implementation
  • Demonstrated ability to communicate with all levels of leaders (written, voice and in person)
  • Ability to multi-task and keep a strong attention to detail Preferred Skills:
    • Bank and/or financial services industry relationship experience - specifically working with Chase partners
    • Demonstrated experience working with Chase products / services
    • Demonstrated integration management experience
    • Bachelor's degree or equivalent practical experience
    • Positive, team-oriented attitude and inspiring skills a must
    • Critical thinking skills
    • Solid influencing and partnership / skills to drive cross-functional teams
    • Demonstrated knowledge of Microsoft Office (Excel, Word, etc.)
    • Familiarity of Jira and Service Now Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/VeteransBase Pay/Salary New York,NY $93,100.00 - $129,000.00 / year

Keywords: JPMorgan Chase Bank, N.A., Wilmington , Partner Channel Incident Support Lead, Other , Wilmington, Delaware

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