Partner Channel Incident Support Lead
Company: JPMorgan Chase Bank, N.A.
Location: Wilmington
Posted on: January 27, 2023
Job Description:
As a member of our Partner Channel support group we look first
and foremost for people who are passionate around solving problems.
You will be required to partner with Relationship Managers and
Technology on a daily basis. We embrace a culture of
experimentation and constantly strive for improvement and learning.
You'll work in a collaborative, trusting, thought-provoking
environment-one that encourages diversity of thought and creative
solutions that are in the best interests of our all our customers.
As an Incident Support Lead in Partner Channel Integrations, you
will work in the the support team in servicing requests and
resolving problems across Chase Co-Brand and Branded card partners.
You will be at the intersection of relationship management and
technical support, your experience managing issues across groups
will be critical. You and your team will be responsible for
providing ownership and follow-up to the key stakeholders. Key
Responsibilities:
- Remains knowledgeable of company's products to facilitate
integration
- Provide implementation management, boarding/integration support
for partners
- Responsible for the accurate delivery of partner facing
documentation packages
- Research implementation impediments that impact the on boarding
of partners
- Communicates with a variety of decision-makers to evaluate
needs and propose solutions
- Maintains electronic records, status reports, pipelines and
other administrative duties as required
- Communicates with internal and external stakeholders of status
and progress of implementation
- Demonstrated ability to communicate with all levels of leaders
(written, voice and in person)
- Ability to multi-task and keep a strong attention to detail
Preferred Skills:
- Bank and/or financial services industry relationship experience
- specifically working with Chase partners
- Demonstrated experience working with Chase products /
services
- Demonstrated integration management experience
- Bachelor's degree or equivalent practical experience
- Positive, team-oriented attitude and inspiring skills a
must
- Critical thinking skills
- Solid influencing and partnership / skills to drive
cross-functional teams
- Demonstrated knowledge of Microsoft Office (Excel, Word,
etc.)
- Familiarity of Jira and Service Now Chase is a leading
financial services firm, helping nearly half of America's
households and small businesses achieve their financial goals
through a broad range of financial products. Our mission is to
create engaged, lifelong relationships and put our customers at the
heart of everything we do. We also help small businesses,
nonprofits and cities grow, delivering solutions to solve all their
financial needs. We recognize that our people are our strength and
the diverse talents they bring to our global workforce are directly
linked to our success. We are an equal opportunity employer and
place a high value on diversity and inclusion at our company. We do
not discriminate on the basis of any protected attribute, including
race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status,
pregnancy or disability, or any other basis protected under
applicable law. In accordance with applicable law, we make
reasonable accommodations for applicants' and employees' religious
practices and beliefs, as well as any mental health or physical
disability needs. The health and safety of our colleagues,
candidates, clients and communities has been a top priority in
light of the COVID-19 pandemic. JPMorgan Chase was awarded the
"WELL Health-Safety Rating" for all of our 6,200 locations globally
based on our operational policies, maintenance protocols,
stakeholder engagement and emergency plans to address a
post-COVID-19 environment.As a part of our commitment to health and
safety, we have implemented various COVID-related health and safety
requirements for our workforce. Employees are expected to follow
the Firm's current COVID-19 or other infectious disease health and
safety requirements, including local requirements. Requirements
include sharing information including your vaccine card in the
firm's vaccine record tool, and may include mask wearing.
Requirements may change in the future with the evolving public
health landscape. JPMorgan Chase will consider accommodation
requests as required by applicable law.We offer a competitive total
rewards package including base salary determined based on the role,
experience, skill set, and location. For those in eligible roles,
discretionary incentive compensation which may be awarded in
recognition of individual achievements and contributions. We also
offer a range of benefits and programs to meet employee needs,
based on eligibility. These benefits include comprehensive health
care coverage, on-site health and wellness centers, a retirement
savings plan, backup childcare, tuition reimbursement, mental
health support, financial coaching and more. Additional details
about total compensation and benefits will be provided during the
hiring process.Equal Opportunity Employer/Disability/VeteransBase
Pay/Salary New York,NY $93,100.00 - $129,000.00 / year
Keywords: JPMorgan Chase Bank, N.A., Wilmington , Partner Channel Incident Support Lead, Other , Wilmington, Delaware
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