Customer Service Representative
Company: Chemours
Location: Wilmington
Posted on: March 18, 2023
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Job Description:
As we create a colorful, capable and cleaner world through
chemistry, we invite you to join our team to harness the power of
chemistry to shape markets, redefine industries and improve lives
for billions of people around the world.
**HELP SHAPE THE FUTURE OF CHEMISTRY AND THE WORLD**
From the frontline to the back office, every Chemours employee is
part of something bigger than themselves as together we work to
create a better world through the power of our chemistry.
Chemours is a $6.3 billion company with a portfolio of products and
processes that enable technologies and products that people use
every day in their lives. From cellular phones to lower emission
vehicles, to 5G communications and clean energy from hydrogen,
we're collaborating with customers to make these innovations more
capable. Simply said, we use our chemistry to change lives, shape
markets, and redefine industries-one improvement at a time.
Chemours is seeking a **Customer Service Specialist** to join our
growing **Customer Service** team! This position will be part of
the sales function and report directly to the **NA Customer Service
Manager** in our **Wilmington, DE** location.
In Chemours, the customer service team drives Chemours value of
'customer centricity' and plays a central role in forming the
"face" to the customer, and in understanding, shaping, fulfilling,
and even exceeding the expectations of the customers. The Customer
Service (CS) team has responsibility to drive, manage and implement
two-way customer service engagements. This is a highly visible, key
role within the Company and the Advanced Performance Material (APM)
customer support function in North America. The Customer Service
Specialist role provides the opportunity to work across the Order
to Cash Process (OTC). This hybrid role is a key liaison with the
customer and requires interactions with owners, sales, product
managers and/or purchasing personnel (outside Chemours) and sales,
supply chain, demand management, warehousing and logistics within
the company. Supporting Chemours' SAP platform requires strong
problem-solving abilities and communication skills to help improve
Chemours' business tool capabilities.
**The responsibilities of the position include, but are not limited
to, the following:**
+ Manage the end-to-end Order-to-Cash process, including:
+ Onboard New Customers
+ Process customer orders and returns
+ Developing and managing customer relationships
+ Monitor orders through delivery
+ Work with Supply Chain and sites on orders
+ Initiate Customer complaint investigations as needed
+ Follow up on invoice/AR disputes
+ Implement pricing
+ Manage desk in accordance with internal control requirements
+ Provide information to sales team based on customer input
+ Collaborate and communicate with Customers, Sales, Supply Chain,
Demand, and other cross functions that have direct/indirect impact
on customer orders or E2E Order Fulfillment.
+ Participate and drive simplification initiatives that streamline
work processes and improve customer experience
+ Work on initiatives to improve Chemours' business process/tools
platform
**The following is** **_required_** **for this role:**
+ Bachelor's Degree or combined experience/education
+ Strong interpersonal and effective collaboration skills
+ Demonstrated ability to work with variety of IT tools, including
SAP; Salesforce.com knowledge a plus
+ Advanced skills in Microsoft Office suite
+ Strong communication skills both through telecommunications and
in person
+ Works well in teams with an ability to interact at all levels of
the organization
+ Demonstrated ability to effectively manage multiple priorities in
a dynamic fast-paced environment
+ Customer-centric mindset with customer care/focus experience
**The following is** **_preferred_** **for this role:**
+ Experience in a customer service role within the chemical or
manufacturing industry
+ Prior knowledge of SAP and Salesforce.com
+ Strong Organization & Planning Skills
**Benefits:**
Competitive Compensation
Comprehensive Benefits Packages
401(k) Match
Employee Stock Purchase Program
Tuition Reimbursement
Commuter Benefits
Learning and Development Opportunities
Strong Inclusion and Diversity Initiatives
Company-paid Volunteer Days
We're a different kind of chemistry company because we see our
people as our biggest assets. Instead of focusing just on what our
employees do each day, we look at how they do it-by taking a
different approach to talent development, employee engagement, and
culture. Our goal is to empower employees to be their best selves,
at Chemours and in life. And we're proud to be Certified by Great
Place to Work .
Learn more about Chemours and our culture by visiting
Chemours.com/careers. (https://www.chemours.com/en/careers)
_Chemours is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, race, religion, color, gender, disability, national or
ethnic origin, ancestry, marital status, family status, sexual
orientation, gender identity or expression, or veteran status.
Jurisdictions may have additional grounds for non-discrimination,
and we comply with all applicable laws._
_Chemours is an E-Verify employer_
_Candidates must be able to perform all duties listed with or
without accommodation_
_Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa
or any other non-immigrant status) is not currently available for
this position_
At Chemours, you will find sustainability in our vision, our
business and your future. If you want to work on the leading edge
of your field and have a desire to make a difference, join Chemours
and discover what it means when we say "We Are Living
Chemistry".
A new company. A new purpose. A new commitment to customers and
chemistry. We are Chemours. And even more exciting is how our
employees are committed to be catalysts for better. The word "ours"
is in our name intentionally. It is about our employees, our
customers and our world. Our values are simple: We seek to put our
customers first always. We encourage creativity and simplicity. We
give you the ability to operate with the innovation and enthusiasm
of an entrepreneur. We are obsessed with making our world safe and
we do this all with unshakable integrity - doing what is right. See
chemistry in a different way at Chemours.
**PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU
ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI, ETC.)**
Keywords: Chemours, Wilmington , Customer Service Representative, Other , Wilmington, Delaware
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