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Customer Service Representative

Company: Chemours
Location: Wilmington
Posted on: March 18, 2023

Job Description:

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.


From the frontline to the back office, every Chemours employee is part of something bigger than themselves as together we work to create a better world through the power of our chemistry.

Chemours is a $6.3 billion company with a portfolio of products and processes that enable technologies and products that people use every day in their lives. From cellular phones to lower emission vehicles, to 5G communications and clean energy from hydrogen, we're collaborating with customers to make these innovations more capable. Simply said, we use our chemistry to change lives, shape markets, and redefine industries-one improvement at a time.

Chemours is seeking a **Customer Service Specialist** to join our growing **Customer Service** team! This position will be part of the sales function and report directly to the **NA Customer Service Manager** in our **Wilmington, DE** location.

In Chemours, the customer service team drives Chemours value of 'customer centricity' and plays a central role in forming the "face" to the customer, and in understanding, shaping, fulfilling, and even exceeding the expectations of the customers. The Customer Service (CS) team has responsibility to drive, manage and implement two-way customer service engagements. This is a highly visible, key role within the Company and the Advanced Performance Material (APM) customer support function in North America. The Customer Service Specialist role provides the opportunity to work across the Order to Cash Process (OTC). This hybrid role is a key liaison with the customer and requires interactions with owners, sales, product managers and/or purchasing personnel (outside Chemours) and sales, supply chain, demand management, warehousing and logistics within the company. Supporting Chemours' SAP platform requires strong problem-solving abilities and communication skills to help improve Chemours' business tool capabilities.

**The responsibilities of the position include, but are not limited to, the following:**

+ Manage the end-to-end Order-to-Cash process, including:

+ Onboard New Customers

+ Process customer orders and returns

+ Developing and managing customer relationships

+ Monitor orders through delivery

+ Work with Supply Chain and sites on orders

+ Initiate Customer complaint investigations as needed

+ Follow up on invoice/AR disputes

+ Implement pricing

+ Manage desk in accordance with internal control requirements

+ Provide information to sales team based on customer input

+ Collaborate and communicate with Customers, Sales, Supply Chain, Demand, and other cross functions that have direct/indirect impact on customer orders or E2E Order Fulfillment.

+ Participate and drive simplification initiatives that streamline work processes and improve customer experience

+ Work on initiatives to improve Chemours' business process/tools platform

**The following is** **_required_** **for this role:**

+ Bachelor's Degree or combined experience/education

+ Strong interpersonal and effective collaboration skills

+ Demonstrated ability to work with variety of IT tools, including SAP; Salesforce.com knowledge a plus

+ Advanced skills in Microsoft Office suite

+ Strong communication skills both through telecommunications and in person

+ Works well in teams with an ability to interact at all levels of the organization

+ Demonstrated ability to effectively manage multiple priorities in a dynamic fast-paced environment

+ Customer-centric mindset with customer care/focus experience

**The following is** **_preferred_** **for this role:**

+ Experience in a customer service role within the chemical or manufacturing industry

+ Prior knowledge of SAP and Salesforce.com

+ Strong Organization & Planning Skills


Competitive Compensation

Comprehensive Benefits Packages

401(k) Match

Employee Stock Purchase Program

Tuition Reimbursement

Commuter Benefits

Learning and Development Opportunities

Strong Inclusion and Diversity Initiatives

Company-paid Volunteer Days

We're a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it-by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life. And we're proud to be Certified by Great Place to Work .

Learn more about Chemours and our culture by visiting Chemours.com/careers. (https://www.chemours.com/en/careers)

_Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws._

_Chemours is an E-Verify employer_

_Candidates must be able to perform all duties listed with or without accommodation_

_Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position_

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry".

A new company. A new purpose. A new commitment to customers and chemistry. We are Chemours. And even more exciting is how our employees are committed to be catalysts for better. The word "ours" is in our name intentionally. It is about our employees, our customers and our world. Our values are simple: We seek to put our customers first always. We encourage creativity and simplicity. We give you the ability to operate with the innovation and enthusiasm of an entrepreneur. We are obsessed with making our world safe and we do this all with unshakable integrity - doing what is right. See chemistry in a different way at Chemours.


Keywords: Chemours, Wilmington , Customer Service Representative, Other , Wilmington, Delaware

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